If you are experiencing issues with your e-mail address or website, it may be due to one of the following reasons.
Missing payment with Punktum dk
If we have not received payment for the renewal of your .dk domain name, the domain will be suspended by us. If your domain name is suspended and you have an email or a website that includes the domain, it will no longer work.
You can restore your domain name by logging into our online self-service portal. You can follow our instructions by clicking here.
Missing validation
At Punktum dk, as the registrant, you are required to complete an ID verification when you activate your domain.
We do this to ensure accurate information and secure your right to use the domain.
If the ID verification is not completed within the given deadline, the domain will be suspended and deleted 30 days thereafter.
The domain will be automatically restored/activated once you log in to the self-service portal.
Setup with your DNS provider
When you hold the right to use a domain name, you are a customer at Punktum dk. You also have a registration with your provider, who handles your hosting (setting up e-mail or website).
It is therefore necessary that your setup with the provider is correctly configured. They may have deactivated the domain due to a lack of maintenance, such as payment and updating contact information. It is therefore important to maintain both agreements. If the problem is with the provider, you need to contact your provider to have the domain restored.
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