Have you received an email regarding suspension?
Unfortunately, we are currently experiencing a wave of scam emails related to suspension. We are working to prevent this.
Our pages have been cloned, and it may therefore appear as if you have landed on the correct site. If you have entered your login details on the fake login page, we advise you to immediately log in to our self-service and change your password.
At the same time, we are also sending out legitimate emails regarding suspension. Therefore, we recommend that you log in to our self-service and check if your .dk domain name has been suspended.
How can I tell if it's a scam email?
Always check the sender's email address. Emails from us will always end with @punktum.dk.
Below, you can see one of the scam emails currently circulating:
Why is my domain name suspended?
If your website or e-mail address is not working, it may be because we have suspended your domain name. The most common reason for doing this is that we have not received payment for the domain name.
You can easily get your website or e-mail address up and working again by restoring the domain name through your login to our online self-service portal.
When you are logged in, you can either go to "Payment and invoices" and pay the invoice under "Open invoices" or you can go to "Domain name" and choose "Restore domain name" on the select button next to your domain.
The restoration fee is DKK 125 per domain name.
If a domain name is not restored within 30 days of the date of suspension, we delete the domain name.
Do you have problems logging in to our self-service? Read more
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