Customer service

If you have problems with your domain name, we can help you here.

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Be aware

Unfortunately, we are currently experiencing fake emails regarding suspension of .dk domain names. We are working to prevent this.
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Pas på falske mails

How can we help you?

Unfortunately, we are currently experiencing fake emails regarding suspension of .dk domain names. We are working to prevent this.

Punktum dk's websites have been cloned, making it seem like you are at the correct place. If you receive a fake email, do not make any payments through the payment link!

How can I tell if it's a fake email?

Always check the sender’s email address. We never send mail from admin@dk-hostmaster.dk

E-mails from us will always end at @punktum.dk

We also send questionnaires from the address @relationmonitor.com

Some of the fake emails use these endings:

@punktum.in
@uni-erfurt.de
@punktum.com
@ventevo.pk
@uni-erfurt.de
@pouriaahmadi.com
@summersetdestinations.com

Below you can see examples of the fake emails that are circulating:

NOTE: Please be especially aware that there may be another link hidden behind the link in the text.

 

 

 

 

 

 

 

 

Falsk mail

 

If you have filled in your login information on the fake login page, we recommend that you immediately log in to our self-service portal and change your password.

If you have received a fake email, we would like to see what it looks like. You can forward it to svindel@punktum.dk.

Have you received an email about suspension or payment?

We are also sending out legitimate emails regarding suspension. Therefore, we recommend that you log in to our self-service portal and check whether your .dk domain name has been suspended.

If your domain name is not working, it has likely been suspended. Read more here about what you can do to restore it.

 

If you are experiencing issues with your e-mail address or website, it may be due to one of the following reasons. 

Missing payment with Punktum dk

If we have not received payment for the renewal of your .dk domain name, the domain will be suspended by us. If your domain name is suspended and you have an email or a website that includes the domain, it will no longer work. 
You can restore your domain name by logging into our online self-service portal. You can follow our instructions by clicking here. 

Missing validation 

At Punktum dk, as the registrant, you are required to complete an ID verification when you  activate your domain.  
We do this to ensure accurate information and secure your right to use the domain. 

If the ID verification is not completed within the given deadline, the domain will be suspended and deleted 30 days thereafter. 
The domain will be automatically restored/activated once you log in to the self-service portal. 

Setup with your DNS provider 

When you hold the right to use a domain name, you are a customer at Punktum dk. You also have a registration with your provider, who handles your hosting (setting up e-mail or website). 
It is therefore necessary that your setup with the provider is correctly configured. They may have deactivated the domain due to a lack of maintenance, such as payment and updating contact information. It is therefore important to maintain both agreements. If the problem is with the provider, you need to contact your provider to have the domain restored. 

If your website or e-mail address is not working, it may be because we have suspended your domain name. The most common reason for doing this is that we have not received payment for the domain name.

You can easily get your website or e-mail address up and working again by restoring the domain name through your login to our online self-service portal.

When you are logged in, you can either go to "Payment and invoices" and pay the invoice under "Open invoices" or you can go to "Domain name" and choose "Restore domain name" on the select button next to your domain.

The restoration fee is DKK 125 per domain name.

If a domain name is not restored within 30 days of the date of suspension, we delete the domain name.

Do you have problems logging in to our self-service? Read more

You must transfer the domain name if you want to give it to another person.

Please note, that you cannot transfer the domain if there is an unpaid invoice on the domain name. Please pay the invoice and then you can transfer the domain name.

When you have transferred the domain name you no longer have the right to use it.

Step 1

Choose "Transfer to new registrant" in the drop-down menu in the "Manage" column.
PLEASE NOTE! If you wish to transfer more than one domain name, you can find it under "Manage multiple domain names" at the bottom of the screen.

Step 2

Enter the e-mail address of the new registrant who is to have the domain and press CONTINUE.

Step 3

Make sure you entered the correct information and press CONFIRM.

The new registrant of the domain names will receive a request by e-mail to accept the transfer. The transfer will not be carried out until the new registrant has accepted.

PLEASE NOTE! If you are only proxy of the domain name the current registrant must confirm the transfer of the domain name before it can be carried out. The current registrant will receive a request by email. Once the current registrant has confirmed that the transfer may be carried out the future registrant will receive an email with a request to accept the transfer. When the future registrant has accepted the transfer it will be carried out.

 

If you do not have your password, you can click "Forgot password" and have a temporary password sent to your registered e-mail address.

Remember that you can also log in with your MitID if you have previously connected it with your profile.

If you have not previously connected a MitID, and you cannot receive login information on your current contact email with us, then do the following:

As a company:
You need to make sure that the e-mail address you have provided in the CVR register is updated to an active e-mail to which we can send login information. We must be able to see the e-mail address by public posting on CVR under "Extended company information" at https://datacvr.virk.dk/
Afterwards you must call us and inform us that you have updated your e-mail address.

As a private registrant:
You must call our customer service (33 64 60 60) from your specified contact number and have the contact email updated.
 
If none of the above is an option, you can read more here

 

 

 

Do you need to contact us?

We are ready to help you if you have any questions about your .dk domain.

Our customer service staff will respond to your inquiry as soon as possible.

Telefondame hos Punktum dk

If the registrant for one or more domain names has passed away, only the deceased's heir can gain access to manage (transfer or delete) the domain name.
To access this, the heir must submit a probate certificate.

If there are more than one heir, a power of attorney must be submitted from them, giving the desired heir the right to administer the right to use the domain name.

This must be submitted via our contact form which can be found here:

Use “My profile” and the subject “Bankruptcy/estate”

It is a requirement to have a permanent residential address if you want to be the registrant of a .dk domain name 

Do you solely have a mailing address? 

If you do not have a permanent residential address but instead have a mailing address, you must be able to provide documentation that you receive mail at that address. 
 

This can be done by submitting documentation to our customer service here. 
The documentation can be a utility bill for e.g., gas, water, electricity, heating, or your phone company. 
 

We also accept documentation sent from your bank or insurance company. The documentation must be no more than 3 months old, and your name and address must be clearly visible. 

 

Danish citizens can only use .dk domains with MitID validation.

Everyone who has a .dk domain name, who is resident in Denmark, must associate a MitID with their profile on self-service. The process starts automatically when you log in to self-service.

You cannot be exempted from using MitID in Denmark - you can only be exempt from using digital mail and online self-service in public institutions, but since Punktum dk is not a public institution, it does not apply to us.

Read more in our procedure for checking contact information

Validation means that Punktum dk compares the name and address information provided to us with the information listed in the Danish National Register of Persons/Companies.

The name and address information of registrants with a Danish address is validated by checking the above-mentioned registers at the time a domain name is created. This way, we are certain that all contact information for our registrants is accurate.

Once your information is validated, you do not have to update your address information anywhere else than in the Danish National Register of Persons/Companies. However, you must still keep your other contact information, such as your e-mail address, up to date.

All Danish associations must associate a MitID with their domain names.

If you have CVR number, you can order an MitID at MitID-business here.

If you do not have a CVR number, you need to create one. This can be done at virk.dk (Danish only).

After connecting MitID, other members of the association will be able to log on to self-service with the regular Punktum dk user-ID and password.

For a start, ask whether your financial department has an administrator MitID that you can use. They have to report to SKAT with NemID, so they might have it.

If no one in the company has MitID, you can create an administrator NemID(Danish only).

 

Through a contact form in our WHOIS database, you may request to be contacted by the registrant, the proxy or the name server manager of a domain name.

Do the following:

  1. Enter the desired domain name in WHOIS
  2. State in the contact form whether you want contact with the registrant, proxy or name server manager
  3. Enter your email address.

Punktum dk now sends your contact information to the registrant, proxy or name server manager to the email address they have specified. Then they must initiate the contact with you.

We solely sends the email. We do no further if there are problems with the email address of the registrant, proxy or name server manager.

You can find information about the registrant by looking up the domain name in the public WHOIS database on Punktum dk's website. Enter the domain name in "search .dk domain name" on the front page of the website.

You can request the information that is not publicly available by contacting Punktum dk via the support form, or via Punktum dk's website, use the category "More information ”, then “Disclosure of information” and “Information to authorities”. We will then look at your request,

An order for the seizure of a .dk domain name is implemented by handing the domain name over to the Danish police.

When a domain name is seized, the Danish police can decide which website the domain name must point to or refrain from pointing to a website. At the same time as the registrant can no longer use the domain name to point the internet user to a website, the registrant also loses access to all services under the domain name, including e-mail services. Confiscation of a domain name can therefore also have unintended or disproportionate consequences for the registrant's otherwise legal activities.

The illegal content is still on the Internet and can be accessed directly via the IP address.

The registrant can register a new domain name and have it pointed to the website with the illegal content.

An order to "block" a specific .dk domain name is implemented by Punktum dk by deactivating the domain name and thus deactivating the "directory function". As a result, immediate access to a website is cut off.

However, the illegal content is still on the Internet and can be accessed via the IP address.

While the domain name can no longer point internet users to a website, including subpages, all services under the domain name are closed, including e-mail services. Blocking a domain name can therefore also have unintended or disproportionate consequences for the registrant's otherwise legal activities.

The registrant can register a new domain name and have it pointed to

the website with the illegal content.

Have you forgotten your login information for our self-service?

You can have a new login sent to you here.
.dk self-service
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Can't find your invoice?

In our self-service, you can get an overview of all your payments and outstanding invoices.
Go to .dk self-service
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Need to change nameservers?

If you want to change hosting providers, your domain name must have new name servers.
Read more
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Closing days

Our customer service is closed on a number of days during the year. Here you can see which ones.
See closing days
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Customer service is open

Monday 09:00 - 16:00
Tuesday 09:00 - 16:00
Wednesday 09:00 - 16:00
Thursday 09:00 - 16:00
Friday 09:00 - 14:00

If you need help or have questions, please contact us, and we will get back to you as fast as possible. 

Other contact options

You can also get in touch calling us +45 33 64 60 60, alternatively we can call you back as soon as we are available again.

Customer service is closed

Monday 09:00 - 16:00
Tuesday 09:00 - 16:00
Wednesday 09:00 - 16:00
Thursday 09:00 - 16:00
Friday 09:00 - 14:00

If you need help or have questions, please contact us, and we will get back to you as fast as possible.

Legeplads

Have you won a complaint?

Read about how you can get a domain transferred after a complaint.