Customer service

Unfortunately, the payment date of an already issued invoice cannot be changed.

If we have not received payment for your domain name before it expires, the domain name will be suspended.

You can subsequently restore the domain name if we receive payment of the renewal fee and a restore fee within 30 days of the domain name being suspended. This must be paid online with a credit card on our self-service portal.

PLEASE NOTE: If one or more domain names are suspended, a restore fee of DKK 125 is payable per suspended domain name. This fee is payable in addition to the original invoice.

If you want to change the billing contact, you should do so on our self-service portal.

The change will apply from the next invoice issued for the domain name.

Once an invoice has been issued, it is unfortunately not possible to change the billing contact until we have received payment for the invoice already sent.

If the registrant for one or more domain names has passed away, only the deceased's heir can gain access to manage (transfer or delete) the domain name.
To access this, the heir must submit a probate certificate.

If there are more than one heir, a power of attorney must be submitted from them, giving the desired heir the right to administer the right to use the domain name.

This must be submitted via our contact form which can be found here:

Use “My profile” and the subject “Bankruptcy/estate”

When you are a registrant of a .dk domain name, you must, in accordance with the terms for .dk domain names, ensure that your address information is correct at all times and can be documented.

It is therefore not possible to be a registrant for one or more domain names without having an address and being able to document a relation to it.

If you want to be able to use a .dk domain, you can ask someone close to you who has an address to carry out the ID check instead. Please note that in that case the domain name will be registered to this person.

Danish citizens can only use .dk domains with NemID validation.

Everyone who has a .dk domain name, who is resident in Denmark, must associate a NemID with their profile on self-service. The process starts automatically when you log in to self-service.

You cannot be exempted from using NemID in Denmark - you can only be exempt from using digital mail and online self-service in public institutions, but since Punktum dk is not a public institution, it does not apply to us.

Read more on NemID's website.

Validation means that Punktum dk compares the name and address information provided to us with the information listed in the Danish National Register of Persons/Companies.

The name and address information of registrants with a Danish address is validated by checking the above-mentioned registers at the time a domain name is created. This way, we are certain that all contact information for our registrants is accurate.

Once your information is validated, you do not have to update your address information anywhere else than in the Danish National Register of Persons/Companies. However, you must still keep your other contact information, such as your e-mail address, up to date.

Did you forget your log-in information?

You can find your user ID by clicking here.

You can find your password by clicking here.

When you register a new .dk domain name, you can inform your registrar about the user ID you already have. If you do not inform the registrar, a new user ID will automatically be created every time you register a new .dk domain name.

If you have several user IDs registered with exactly the same contact details, you can merge these into a single user ID on our self-service portal.

You must contact the Danish National Register of Persons (Folkeregistret) and apply for name and address protection in the register of persons. Once you have name and address protection, you will also be hidden in the whois database.

Read more about name and address protection at borger.dk.

Read more about, who can see your information here.

Unfortunately, we do not support NemID use on hardware.

If you do not use a NemID code file, key card or app, and can only use NemID on hardware, you should contact our Customer Service, which can initiate an alternative ID check.

You can contact our Customer Service via the form below.