Customer service
If you have problems with your domain name, we can help you here.
How can we help you?
If your website or e-mail address is not working, it may be because we have suspended your domain name. The most common reason for doing this is that we have not received payment for registration of the domain name.
You can easily get your website or e-mail address up and working again by restoring the domain name in our online self-service portal.
The restoration fee is DKK 125 per domain name. A domain name can be suspended for three months. If it is not restored within three months, we delete the registration of the domain name.
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You must transfer the domain name if you want to give it to another person.
Please note, that you cannot transfer the domain if there is an unpaid invoice on the domain name. Please pay the invoice and then you can transfer the domain name.
There is a fee of 70.00 DKK to accept the transfer of a domain name and become the new registrant. When you have transferred the domain name you no longer have the right to use it.
Step 1
Choose "Transfer to new registrant" in the drop-down menu in the "Manage" column.
PLEASE NOTE! If you wish to transfer more than one domain name, you can find it under "Manage multiple domain names" at the bottom of the screen.
Step 2
Enter the user ID of the person or company you wish to transfer the domain name to.
If you know the user ID of the person or company you wish to transfer to, choose "Request a known user". If you do not know the user ID of the person or company, you wish to transfer to, choose "Request an unknown user / new user". Press CONTINUE.
Step 3
Make sure you entered the correct information and press CONFIRM.
The new registrant of the domain names will receive a request by e-mail to accept the transfer. The transfer will not be carried out until the new registrant has accepted and paid.
PLEASE NOTE! If you are only proxy of the domain name the current registrant must confirm the transfer of the domain name before it can be carried out. The current registrant will receive a request by email. Once the current registrant has confirmed that the transfer may be carried out the future registrant will receive an email with a request to accept the transfer. When the future registrant has accepted the transfer it will be carried out.
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If you want to cancel the right to use a .dk domain name, you must do so via the self-service portal on DK Hostmaster’s website, se below how.
Once you have cancelled the domain name, it will be suspended on the date from which you wish the cancellation to apply. The domain name is deleted after 30 days’ suspension.
Please note, that the cancellation is associated with a fee. See the current price in our price list.
- If the cancellation fee exceeds a possible receivable, the remaining cancellation fee does not have to be paid.
- If you have received an invoice for the domain name you want to cancel, you do not need to pay it.
When you cancel the registration of a domain name, it will afterwards be free to register for others.
Step 1
Choose "Cancel domain name" in the drop-down menu in the "Manage" column.
PLEASE NOTE! If you wish to cancel more than one domain name, you can find it under "Manage multiple domain names" in the bottom of the screen.
Step 2
Select the date you wish the domain name to be cancelled. Press CONTINUE.
Step 3
Choose CONFIRM to cancel the domain name.
PLEASE NOTE! If you are only the proxy of the domain name, the registrant must confirm the cancellation of the domain name before it can be carried out. The registrant will receive a request pr. email.
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Unfortunately, the payment date of an already issued invoice cannot be changed.
If we have not received payment for your domain name before it expires, the domain name will be suspended.
You can subsequently restore the domain name if we receive payment of the renewal fee and a restore fee within 30 days of the domain name being suspended. This must be paid online with a credit card on our self-service portal.
PLEASE NOTE: If one or more domain names are suspended, a restore fee of DKK 125 is payable per suspended domain name. This fee is payable in addition to the original invoice.
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If you want to change the billing contact, you should do so on our self-service portal.
The change will apply from the next invoice issued for the domain name.
Once an invoice has been issued, it is unfortunately not possible to change the billing contact until we have received payment for the invoice already sent.
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If the registrant for one or more domain names has passed away, only the deceased's heir can gain access to manage (transfer or delete) the domain name.
To access this, the heir must submit a probate certificate.
If there are more than one heir, a power of attorney must be submitted from them, giving the desired heir the right to administer the right to use the domain name.
This must be submitted via our contact form which can be found here:
Use “My profile” and the subject “Bankruptcy/estate”
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When you are a registrant of a .dk domain name, you must, in accordance with the terms for .dk domain names, ensure that your address information is correct at all times and can be documented.
It is therefore not possible to be a registrant for one or more domain names without having an address and being able to document a relation to it.
If you want to be able to use a .dk domain, you can ask someone close to you who has an address to carry out the ID check instead. Please note that in that case the domain name will be registered to this person.
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Danish citizens can only use .dk domains with NemID validation.
Everyone who has a .dk domain name, who is resident in Denmark, must associate a NemID with their profile on self-service. The process starts automatically when you log in to self-service.
You cannot be exempted from using NemID in Denmark - you can only be exempt from using digital mail and online self-service in public institutions, but since Punktum dk is not a public institution, it does not apply to us.
Read more on NemID's website.
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Validation means that Punktum dk compares the name and address information provided to us with the information listed in the Danish National Register of Persons/Companies.
The name and address information of registrants with a Danish address is validated by checking the above-mentioned registers at the time a domain name is created. This way, we are certain that all contact information for our registrants is accurate.
Once your information is validated, you do not have to update your address information anywhere else than in the Danish National Register of Persons/Companies. However, you must still keep your other contact information, such as your e-mail address, up to date.
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Did you forget your log-in information?
You can find your user ID by clicking here.
You can find your password by clicking here.
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When you register a new .dk domain name, you can inform your registrar about the user ID you already have. If you do not inform the registrar, a new user ID will automatically be created every time you register a new .dk domain name.
If you have several user IDs registered with exactly the same contact details, you can merge these into a single user ID on our self-service portal.
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You must contact the Danish National Register of Persons (Folkeregistret) and apply for name and address protection in the register of persons. Once you have name and address protection, you will also be hidden in the whois database.
Read more about name and address protection at borger.dk.
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Unfortunately, we do not support NemID use on hardware.
If you do not use a NemID code file, key card or app, and can only use NemID on hardware, you should contact our Customer Service, which can initiate an alternative ID check.
You can contact our Customer Service via the form below.
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You can also get in touch calling us +45 33 64 60 60, alternatively we can call you back as soon as we are available again.
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