Customer service

Through a contact form in our WHOIS database, you may request to be contacted by the registrant, the proxy or the name server manager of a domain name.

Do the following:

1. Enter the desired domain name in WHOIS
2. State in the contact form whether you want contact with the registrant, proxy or name server manager
3. Enter your email address.

Punktum dk now sends your contact information to the registrant, proxy or name server manager to the email address they have specified. Then they must initiate the contact with you.

We solely sends the email. We do no further if there are problems with the email address of the registrant, proxy or name server manager.

No. The GDPR requires that a data processing agreement be concluded between a data controller and its data processor(s). Punktum dk, however, is not a data processor for registrants, but a data controller.

A data controller determines the purpose of the processing of personal data - and the means used for the processing.

A data processor processes personal data on behalf of - and under instructions from - the data controller.

The roles are described in detail in the Danish Data Protection Agency's general guidance on the personal data regulation and in more detail in a specific guide on the subject. The documents are in Danish.

Punktum dk processes registrants' personal data, but we also determines the purpose of the processing (primarily establishment and maintenance of the customer relationship) and the means of processing (Punktum dk's IT systems). Thus, Punktum dk is the data controller for its registrant's personal data, and therefore the legislation does not require a data processing agreement.

Registrant management means that you yourself are responsible for the management of your .dk domain name.

This means that you must ensure that:

• pay period fee to Punktum dk
• keep your contact information up to date
• change name servers and terminate the domain name if you need to
• transfer the domain name if you need to

We do not charge extra for registrant management.

Prices

When you manage your .dk domain yourself with us, our prices and fees apply to you. You can see all our prices here.

If your website or e-mail address is not working, it may be because we have suspended your domain name. The most common reason for doing this is that we have not received payment for registration of the domain name.

You can easily get your website or e-mail address up and working again by restoring the domain name in our online self-service portal.

The restoration fee is DKK 125 per domain name. A domain name can be suspended for three months. If it is not restored within three months, we delete the registration of the domain name.

You can easily register a domain name by following these three steps:

1. Check to see if the domain name is available in our whois database.
2. Register the domain name through one of our approved domain name providers. You can see a list of .dk domain name providers.
3. Activate the domain name by entering into the agreement with us concerning the right to use a domain name in our online self-service portal.

The domain name is now ready to use.

It costs DKK 70 per year including VAT to have a .dk domain name.

This fee covers the costs of Punktum dk in connection with maintaining a database of all Danish domain names and upholding the Danish part of the internet’s infrastructure (DNS).

Read more about domain name administration.

Read more about DNS.

Punktum dk is the administrator of all Danish domain names.

Our three most important tasks are:

• To maintain a database of all .dk domain names.
• To ensure the reliable operation of the Danish part of DNS.
• Works to strengthen the security on the Internet, so that everyone can have confidence in the .dk-domains.

Punktum dk is a private company owned by the Dansk Internet Forum (DIFO). All Danish domain names are a public resource. The task of administering these domain names is outsourced to Punktum dk and DIFO. Our business does not aim to generate profits for any shareholders. DIFO, on behalf of the Danish internet community, is a guarantee for secure, fair and affordable access to the internet.

If you want to change to a different webhotel (name server provider), your domain name must be moved to a different name server.

You must therefore contact your new name server provider, where you can change name servers in one of the following ways:

1. The new registrar gives you the new name servers, so that you can change them yourself on our self-service. In this case, you can follow our instructions below.

2. The new registrar makes the changes for you, and you will receive a request on mail to approve through your login on self-service at Punktum dk.

3. The new registrar asks you to retrieve an authorization code/AUTH-ID code - also called EPP code.

You can retrieve the authorization code through our self-service.

Once you are logged in, you must go to the menu item "Domain names", click directly on your domain name and here you can select "Change name servers" under the section "Manage authorization codes" to the right.

Instructions for adding new name servers through self-service:

Step 1

Find the domain name in the list of your domain names and tap it.

Step 2

Select "Change Name Servers" in the menu on the right under "Manage Domain Name".

Step 3

Enter the name of one of the name servers you wish to switch to. Click on NEXT.

Step 4

Check that the information entered is correct and click CONFIRM.

Is your domain registrar managed?

It is not possible to change nameservers yourself if you are registrar managed. To change registrar, you must retrieve an authorization code through self-service, which you can give to your new registrar.

Through the self-service, you must select "Change registrar" next to your domain name.

You can read more about registrar management here 

When transferring name servers for a .dk domain name, you must ensure that the future name servers are set up correctly and registered with us so that you can use them.

If you receive an error message that the name server has not been registered with Punktum dk, you should ask the name server provider to register the name server by following this guide.

Zonemaster

If you get the error “NS records are missing from the name server”, you can use the “Zonemaster” tool to check what the problem is:

After you have run the test under “Pre-delegated domain name”, you will be told which setting errors are preventing you from changing name servers.
You can copy the link that appears on the page and send it to your name server provider so they can resolve the error.

If the error is due to incorrect configuration of the name server or to a server that has not been registered with Punktum dk, this is unfortunately not an issue that our Customer Service can help with. This is something only the name server provider can remedy.

You can easily register a domain name by following these three steps:

• Check to see if the domain name is available in our whois database.
• Register the domain name through one of our approved domain name providers. You can see a list of .dk domain name providers.
• Activate the domain name by entering into the agreement with us concerning the right to use a domain name in our online self-service portal.

The domain name is now ready to use.