Customer service

If you don't have your login credentials, you can access your self-service account in one of the following ways instead.

Log in with your registered e-mail address

If you don't remember your user ID, you can enter your e-mail address in the user ID field and use the same password.

Forgot your password

If you don't have your password, you can request a new temporary password by selecting "Forgot Password." Here, you can choose to receive the password via email.

Link to your e-mail

You can choose to receive a link via our login page, which will be sent to your email. With this link, you can log directly into our self-service portal.

MitID

If you have previously added MitID to your profile with us, you can log in directly with it.

However, if this is your first time logging in with MitID, you will need to use your user ID and password to connect it to your MitID.

If none of the above options are possible, please contact our customer service at phone number +45 33 64 60 60 or in writing here.

When you register a new .dk domain name, you can inform your registrar about the user ID you already have. If you do not inform the registrar, a new user ID will automatically be created every time you register a new .dk domain name.

If you have several user IDs registered with exactly the same contact details, you can merge these into a single user ID on our self-service portal.

In order to merch your user IDs, you must first ensure that the following requirements are met:

• The profiles must be registered with 100% identical information. This means that the phone number, address and e-mail must be exactly the same on all profiles. You can check all of this under "my profile" when you are logged in to the self-service.
• All invoices must be paid on all profiles.
• The profiles must not be registrar managed by your provider.

Once you have ensured that the information above is corrected, you must do the following:

Step 1. Log in to the profile you want your profiles to be merched on

Step 2. Click on "my profile" inside the self-service

Step 3. Under the menu item "manage profile" click on "Merch user ID"

Is your domain registrar managed?

It is not possible to merch your user-id's yourself if you are registrar managed. You must contact your registrar so they can merch your user-id for you.

You can read more about registrar management here 

If you no longer have a role associated with your user ID (e.g. registrant, proxy or billing contact) and owe Punktum dk no money, your user ID will automatically be deleted after 14 days.

If your domain names are registered to a discontinued CVR number, you can find the relevant guidance below. 

Registrant with a Danish CVR number

If your domain name is registered to a discontinued company/CVR number, the domain must be transferred to an active company or an individual. 

If you have previously completed an ID check with MitID, you can log in to our self-service portal and initiate the transfer. 

You can also log in with your user ID and password. You can follow our transfer guide here.  

If you do not have your user ID and password, you can request a "Forgot password" at the login window "Log in with user ID" here.

If this is not possible, you can contact us here. 

Name server administrator with a Danish CVR number

Please contact our customer service for instructions on how to transfer to valid contact information. You can write to our customer service here. You can write to our customer service here. 

Role as payer or proxy with a Danish CVR number 

Please contact the domain registrant to change/remove the role as payer or proxy.

Holder of a waiting list position with a Danish CVR number

You cannot update your contact information, and the waiting list position cannot be transferred. Please create a new waiting list position with an active CVR number and cancel the old waiting list position through your login. 

If your MitID is linked to several user IDs, you can access them all at once by logging in to our self-service portal with your MitID.

Once you are logged in, you can switch between the user-IDs that you want to manage.

If you are logged in via computer, you can switch between your user-IDs by clicking on the small arrow in the top right corner of the screen, which will appear next to your user-ID.

If you are logged in on your mobile, you must click directly on your user-ID in the top left corner.

If a .dk domain is registered to a deceased person, it can only be administrated by the heir of the deceased, who can choose to transfer or cancel the registration.

In this case, we ask the heir to submit a probate certificate. If there are several heirs, powers of attorney from other heirs must be forwarded.

As well as the information in the probate court certificate, we also need the email address of the heir who is to take over the right to the domain name.

The documentation can be submitted to us on https://punktum.dk/en/customer-service

Once the correct documentation has been received, we will insert the person's email address as contact for the domain name. In this way, the heir can access the administration of the domain name on our self-service portal, where the domain must be terminated or transferred.

Registrant

Once you have registered a .dk domain name, you are the registrant of the domain name. It is you who entered into the agreement with us, and you therefore have the right to use it. This includes an annual fee to keep the user-rights. As a registrant, you can make all corrections regarding the domain name on our online self-service.

Proxy

The registrant may authorize another person or company to perform actions regarding the domain name. This role is called proxy and will be assigned a separate user ID.

The proxy can handle the following: Changing name servers, DNSSEC, creating nameservers on the domain name, changing the registration period for a domain name and change the payer role.

Some actions initiated by the agent must be approved by the registrant. This applies, for example, to transfer or termination of the domain name.

Billing contact

The registrant may pass on the payment of the domain name to another person or company. This role is called billing contact and will be assigned a separate user ID.

The billing contact cannot perform actions other than paying for the domain name.

The registrant can manage and register roles via login to our self-service under "Domain names".

If your domain name is registrar managed, you cannot administrate roles. You can read more about registrar management here.

If you do not have access to the email address or phone number listed on your profile, we ask you to contact us to validate your information through an ID check.

You must contact us via our contact form.

Here we ask for the documentation listed below to confirm your affiliation to the .dk domain name.

Please note: If you have access to the registered phone number as a private customer or sole proprietorship, you can call customer service on 33 64 60 60 and change the email on your profile.

Are you a private customer?

If your .dk domain name is registered to you privately, you will be asked to send the following documentation:

1. Photo ID (e.g. passport or driver's license)

2. A recently taken picture of yourself (a selfie)

3. A utility bill with your name and address on it. This could. be for gas, water, electricity, heating, or your telephone company. We also approve documentation sent from your bank or insurance company. The documentation has to be no older than 3 months.

Are you a business customer?

If your .dk domain name is registered to a CVR/VAT number, you will be asked to send the following documentation:

Please note that if you have Danish CVR number, then you can apply an e-mail address in the CVR registry under the companies “Extended business information” and call us on +45 33 64 60 60 to update the e-mail address.

1. A utility bill with the company's name and address on it. This could. be for gas, water, electricity, heating, or your telephone company. We also approve documentation sent from your bank or insurance company. The documentation has to be no older than 3 months.

2. Two documents from two different public authorities. This could be a document from tax and a registration certificate.

Is your domain name registrar managed?

If your domain name is registrar managed, you must instead contact your registrar to update your information at Punktum dk.

You can read more about registrar management here.

You must contact the Danish National Register of Persons (Folkeregistret) and apply for name and address protection in the register of persons. Once you have name and address protection, you will also be hidden in the whois database.

Read more about name and address protection at borger.dk.

Read more about, who can see your information here.