Be aware of FAKE EMAILS pretending to be from us. Read more here.
Pas på phishing

Be aware of fake emails

If you have received an email concerning your domain from an address other than @punktum.dk, you should avoid opening any links or attachments in the email.

You can easily find your invoice and check if your payment has been completed on our self-service portal.

Log in and check you payment status.

 

If you have received an email and are unsure whether it is from us, always remember to check the sender address.

Emails from us will always end with "@punktum.dk"

Here are some examples of some of the email extensions used in the fake emails:

@acuityscheduling-mail.com
@kwcompany.de
@raincolors.jp
@punktum.com
@punktum.co.dk
@uni-erfurt.de
@punktum.dk.co

How to recognize a fake mail

It can be difficult to see if an email is real or fake, so be aware of the following:

Suspicious sender
Always check the sender’s email address. If it does not match punktum.dk’s official address @punktum.dk, it could be a fake email.

Amount and short deadline
If you receive an email demanding payment within a short period or with an incorrect amount, it is most likely a fake email. The price for a .dk domain name is 71 DKK per year.

User ID and name included
Punktum dk always sends invoices and other emails with user ID and full/company name

Invoice number
Our invoice numbers include 7 digits. If you receive an invoice with more or fewer digits, it is not from us.

Spelling mistakes
Many fake emails contain spelling and grammatical errors or look unprofessional. 

Examples

Below you can view some examples of emails, that pretend to come from Punktum dk. If you have received a fake email, we would like to see what it looks like. You can forward it to svindel@punktum.dk.

Example 1

Here you can see that it is a fake email because:

  • The customer's name and user ID are not shown.
    We always write both in our emails to customers.
Svindelmail

Example 2

Here you can see that it is a fake email because:

  • There is a spelling error in the text.
    It says "Kær" instead of "Kære".
     
  • The customer's name and user ID are not shown.
    We always write both in our emails to customers.
Spam mail 1

Example 3

Here you can see that it is a fake email because:

  • The sender address is incorrect.
    We always send from @punktum.dk.
     
  • The deadline is too short.
    We give 30 and 45 days for payment.
     
  • Our name is spelled incorrectly.
    Our name is Punktum dk A/S
Spam mail 2

Example 4

Here you can see that it is a fake email because:

  • The sender address is incorrect.
    We always send from @punktum.dk.
     
  • The amount is incorrect.
    The price for a .dk domain name is 71 DKK for one year.
     
  • The contact information is incorrect.
    You can always contact us at +45 33 64 60 60.
spam mail

Example 5

Here you can see that it is a fake email because:

  • The customer's name and user ID are not shown.
    We always write both in our emails.
     
  • The amount is wrong.
    The price for a .dk domain name is 71 DKK for one year.
     
  • Our name is wrong.
    Our name is Punktum dk A/S.
spammail 1

What you can do if you receive a fake mail

There are many risks associated with receiving a phishing email, so you should:

  • Never open links or attachments
  • Report the email as phishing to your email provider
  • Delete the email immediately 

If you accidently clicked on a link or similar, immediatly take the following actions:

  • Close the page that the link opened
  • Change your password, if you provided login details
  • Contact your bank if you shared payment information 

It can be difficult to completely avoid receiving fake emails, but you can train yourself to spot them. 

Always remember to check the sender’s email address, our official contact information and be generally skeptical of unexpected emails with payment demands. 

To avoid relying on receiving emails from us, you can sign up for payment services (Betalingsservice), automatic card payments, and e-Boks when paying your invoices.

Sign up through our self-service by logging in here.