Has your domain name been suspended, click here to read more

Questions and answers

If you have problems with the administration of your domain, you can most likely find the answer here.

FAQ

Go to customer service
My profile
What is the difference between a registrant, proxy and payer? Do I need to have a postal address to be a registrant? What do I do if the registrant of a domain name has passed away? How do I manage my IDs if my NemID is linked to several different user ID's? My domain name is registered to a discontinued company. Can I keep the right to use it? Can I delete my user ID? I want to be anonymous in whois - What should I do? Why do I have several different user IDs? Did you forget your log-in information?
My domain name is registered to a discontinued company. Can I keep the right to use it? What is the .dk self-service and what can I use it for? My desired domain name is not available. What can I do? How do I register a .dk domain name? I want to change name servers, but it’s not working. What should I do? How do I change nameserver for a domain name? My website is not working. What should I do? How do i register a .dk domain name? Who is Punktum dk? How much does it cost to have a .dk domain name?
I have received an invoice - can I send it to another billing contact I have received an invoice – can I defer payment? Can my provider pay my Punktum dk invoice? I have cancelled my domain name – do I still have to pay the invoice? How do I register and unsubscribe from e-Boks? How do I register and unsubscribe from direct debit service (Betalingsservice)?
Why is my domain name suspended and how can I restore?
Can my provider pay my Punktum dk invoice? What is a registrar? How can I find an approved registrar? Er du kunde hos CloudNordic (Azerocloud)? Klik her
Estate and .dk domains What does it mean that my domain name is validated? Why do I need to perform ID checking? How do I complete the ID check? What is ID check? NemID ceases What should I do if my company does not have a MitID? Why am I experiencing problems logging in with MitID?
How do I gain access to Punktum dk’s processing of my personal data? How can I have the personal data that Punktum dk holds about me rectified? I want my information to be hidden from the public in the WHOIS database, what can I do? How can I have my personal data deleted from Punktum dk? I have name and address protection. Who can see my information?
Can I complain about Domain Name Warehousing? When can I complain to Punktum dk, the Danish Complaints Board for Domain Names and the police? How do I complain about typosquatting? How can I file a report with the police about a .dk domain name or a website? Where can I complain about website content? Can I complain to Punktum dk about the use of a .dk domain name?
How do I change my contact information? How do I link MitID with my user ID? How do I transfer a domain name? How do I cancel a domain name? Do you have problems logging in to our self-service?