Questions and answers
If you have problems with the administration of your domain, you can most likely find the answer here.
FAQ
My domaine name
Why is my domain name not working?
How much does it cost to have a .dk domain name?
How do I register a .dk domain name?
Who is Punktum dk?
How do I change nameserver for a domain name?
My desired domain name is not available. What can I do?
Do I need to enter into a data processing agreement with Punktum dk if I have registered a .dk domain name?
What is the .dk self-service and what can I use it for?
How do I get in touch with the person behind a .dk domain name?
What does it mean to be registrant managed?
My domain name is registered to a discontinued company. Can I keep the right to use it?
I have received an invoice - can I send it to another billing contact
I have received an invoice – can I defer payment?
Can my provider pay my Punktum dk invoice?
I have cancelled my domain name – do I still have to pay the invoice?
How do I register and unsubscribe from e-Boks?
How do I register and unsubscribe from direct debit service (Betalingsservice)?
What do I do if I do not have access to my contact information at Punktum dk?
Did you forget your log-in information?
What is the difference between a registrant, proxy and payer?
What do I do if the registrant of a domain name has passed away?
How do I manage my IDs if my NemID is linked to several different user ID's?
Why do I have several different user IDs?
I want to be anonymous in whois - What should I do?
Can I delete my user ID?
My domain name is registered to a discontinued company. Can I keep the right to use it?
What does registrar management mean?
Can my provider pay my Punktum dk invoice?
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How can I find an approved registrar?
What is a registrar?
Estate and .dk domains
What does it mean that my domain name is validated?
Why do I need to perform ID checking?
How do I complete the ID check?
What is ID check?
NemID ceases
What should I do if my company does not have a MitID?
Why am I experiencing problems logging in with MitID?
Do I need an address to be a registrant?
What should I do if I do not have MitID?
What should I do if my association does not have a MitID?
How do I gain access to Punktum dk’s processing of my personal data?
How can I have the personal data that Punktum dk holds about me rectified?
I want my information to be hidden from the public in the WHOIS database, what can I do?
How can I have my personal data deleted from Punktum dk?
I have name and address protection. Who can see my information?
Can I complain about Domain Name Warehousing?
When can I complain to Punktum dk, the Danish Complaints Board for Domain Names and the police?
How do I complain about typosquatting?
How can I file a report with the police about a .dk domain name or a website?
Where can I complain about website content?
Can I complain to Punktum dk about the use of a .dk domain name?
What should I do if I think I have the right to a domain name that is taken?