Questions and answers
If you have problems with the administration of your domain, you can most likely find the answer here.
FAQ
My profile
What is the difference between a registrant, proxy and payer?
Do I need to have a postal address to be a registrant?
What do I do if the registrant of a domain name has passed away?
How do I manage my IDs if my NemID is linked to several different user ID's?
My domain name is registered to a discontinued company. Can I keep the right to use it?
Can I delete my user ID?
I want to be anonymous in whois - What should I do?
Why do I have several different user IDs?
Did you forget your log-in information?
My domain name is registered to a discontinued company. Can I keep the right to use it?
What is the .dk self-service and what can I use it for?
My desired domain name is not available. What can I do?
How do I register a .dk domain name?
I want to change name servers, but it’s not working. What should I do?
How do I change nameserver for a domain name?
My website is not working. What should I do?
How do i register a .dk domain name?
Who is Punktum dk?
How much does it cost to have a .dk domain name?
I have received an invoice - can I send it to another billing contact
I have received an invoice – can I defer payment?
Can my provider pay my Punktum dk invoice?
I have cancelled my domain name – do I still have to pay the invoice?
How do I register and unsubscribe from e-Boks?
How do I register and unsubscribe from direct debit service (Betalingsservice)?
Can my provider pay my Punktum dk invoice?
What is a registrar?
How can I find an approved registrar?
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Estate and .dk domains
What does it mean that my domain name is validated?
Why do I need to perform ID checking?
How do I complete the ID check?
What is ID check?
NemID ceases
What should I do if my company does not have a MitID?
Why am I experiencing problems logging in with MitID?
How do I gain access to Punktum dk’s processing of my personal data?
How can I have the personal data that Punktum dk holds about me rectified?
I want my information to be hidden from the public in the WHOIS database, what can I do?
How can I have my personal data deleted from Punktum dk?
I have name and address protection. Who can see my information?
Can I complain about Domain Name Warehousing?
When can I complain to Punktum dk, the Danish Complaints Board for Domain Names and the police?
How do I complain about typosquatting?
How can I file a report with the police about a .dk domain name or a website?
Where can I complain about website content?
Can I complain to Punktum dk about the use of a .dk domain name?