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Questions and answers

If you have problems with the administration of your domain, you can most likely find the answer here.

FAQ

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How much does it cost to have a .dk domain name? Why is my domain name not working? How do I register a .dk domain name? Who is Punktum dk? How do I change nameserver for a domain name? My desired domain name is not available. What can I do? Do I need to enter into a data processing agreement with Punktum dk if I have registered a .dk domain name? What is the .dk self-service and what can I use it for? How do I get in touch with the person behind a .dk domain name? What does it mean to be registrant managed? My domain name is registered to a discontinued company. Can I keep the right to use it?
I have received an invoice - can I send it to another billing contact I have received an invoice – can I defer payment? Can my provider pay my Punktum dk invoice? I have cancelled my domain name – do I still have to pay the invoice? How do I register and unsubscribe from e-Boks? How do I register and unsubscribe from direct debit service (Betalingsservice)?
Why is my domain name suspended and how can I restore?
What do I do if I do not have access to my contact information at Punktum dk? Did you forget your log-in information? What is the difference between a registrant, proxy and payer? What do I do if the registrant of a domain name has passed away? How do I manage my IDs if my NemID is linked to several different user ID's? Why do I have several different user IDs? I want to be anonymous in whois - What should I do? Can I delete my user ID? My domain name is registered to a discontinued company. Can I keep the right to use it?
What does registrar management mean? Can my provider pay my Punktum dk invoice? Er du kunde hos CloudNordic (Azerocloud)? Klik her How can I find an approved registrar? What is a registrar?
Estate and .dk domains What does it mean that my domain name is validated? What is ID check? What should I do if I do not have MitID? What should I do if my association does not have a MitID? What should I do if my company does not have a MitID? How do I complete the ID check? Why am I experiencing problems logging in with MitID? Why do I need to perform ID checking? NemID ceases Do I need an address to be a registrant?
How do I gain access to Punktum dk’s processing of my personal data? How can I have the personal data that Punktum dk holds about me rectified? I want my information to be hidden from the public in the WHOIS database, what can I do? How can I have my personal data deleted from Punktum dk? I have name and address protection. Who can see my information?
What should I do if I think I have the right to a domain name that is taken? Where can I complain about website content? How do I complain about typosquatting? When can I complain to Punktum dk, the Danish Complaints Board for Domain Names and the police? How can I file a report with the police about a .dk domain name or a website? Can I complain about Domain Name Warehousing? Can I complain to Punktum dk about the use of a .dk domain name?
How do I change my contact information? How do I link MitID with my user ID? How do I transfer a domain name? How do I cancel a domain name? Do you have problems logging in to our self-service?