Questions and answers

If you have problems with the administration of your domain, you can most likely find the answer here.

FAQ

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What is the difference between a registrant, proxy and payer? Do I need to have a postal address to be a registrant? What do I do if the registrant of a domain name has passed away? How do I manage my IDs if my NemID is linked to several different user ID's? My domain name is registered to a discontinued company. Can I keep the right to use it? Can I delete my user ID? I want to be anonymous in whois - What should I do? Why do I have several different user IDs? Did you forget your log-in information?
My domain name is registered to a discontinued company. Can I keep the right to use it? What is the .dk self-service and what can I use it for? My desired domain name is not available. What can I do? How do I register a .dk domain name? I want to change name servers, but it’s not working. What should I do? How do I change nameserver for a domain name? My website is not working. What should I do? How do i register a .dk domain name? Who is Punktum dk? How much does it cost to have a .dk domain name?
I have received an invoice - can I send it to another billing contact I have received an invoice – can I defer payment? Can my provider pay my Punktum dk invoice? I have cancelled my domain name – do I still have to pay the invoice? How do I register and unsubscribe from e-Boks? How do I register and unsubscribe from direct debit service (Betalingsservice)?
Why is my domain name suspended and how can I restore?
Can my provider pay my Punktum dk invoice? What is a registrar? How can I find an approved registrar?
Estate and .dk domains What should I do if my company does not have a NemID? What should I do if my association does not have a NemID? Can I use NemID on hardware? What does it mean that my domain name is validated? Why do I need to perform ID checking? How do I complete the ID check? What is ID check?
How do I gain access to Punktum dk’s processing of my personal data? How can I have the personal data that Punktum dk holds about me rectified? I want my information to be hidden from the public in the WHOIS database, what can I do? How can I have my personal data deleted from Punktum dk? I have name and address protection. Who can see my information?
Can I complain about Domain Name Warehousing? When can I complain to Punktum dk, the Danish Complaints Board for Domain Names and the police? How do I complain about typosquatting? How can I file a report with the police about a .dk domain name or a website? Where can I complain about website content? Can I complain to Punktum dk about the use of a .dk domain name?
How do I change my contact information? How do I link MitID with my user ID? How do I transfer a domain name? How do I cancel a domain name?