Why am I receiving an invoice from Punktum dk?
You receive an invoice from Punktum dk if you personally handle the payment and administration of your .dk domain name with us. This means that you might receive one invoice from Punktum dk for the .dk domain name, and a separate invoice from your registrar for services such as web hosting, a website, or email.
If your domain name is managed by a registrar, you pay your registrar instead, based on their pricing.
All registrant-managed .dk domain names must transition to registrar management no later than June 30, 2028.
Find your invoice in the self-service portal
You can always check and locate your invoices in Punktum dk’s self-service portal:
- Punktum dk’s self-service portal.
- Select Payment and invoices.
- Find the relevant invoice. .
If you are unsure whether an email originates from Punktum dk, you should go directly to the self-service portal rather than using any links or payment details provided in the email.
How to recognize an invoice from Punktum dk
We send invoices from the email address noreply@punktum.dk. The email contains your name and user ID, and the invoice is attached as a PDF. The invoice includes, among other details:
- Your full name
- Your address
- Your customer number or user ID
- The domain name to which the invoice relates
If any information is missing, or if you are in doubt for any other reason, you should not pay the invoice. Verify it via the self-service portal and read our guide on fake emails and fraud.
What happens if the invoice is not paid?
If the invoice is not paid, Punktum dk will send an initial notice. If there is no response to this, your .dk domain name will be suspended. You always have 14 days to respond to a notice. Following this, you have 30 days to make the payment and have the domain name restored. Restoration after suspension may incur a fee. If payment is still not received, the domain name will be terminated.
Read more about prices and fees.
Remember to cancel the .dk domain name separately
If the .dk domain name is managed by the registrant, simply cancelling your web hosting, website, or email service with a provider is not sufficient. Therefore, if the .dk domain name is no longer required, it must also be cancelled with Punktum dk. If the .dk domain name is managed by a provider, the provider will handle the cancellation of the right to use the .dk domain name.
Transitioning a .dk domain name to provider management
All registrant-managed .dk domain names must be transitioned to provider management no later than June 30, 2028.
When a .dk domain name is transferred to a provider, the registration period you have already paid for remains valid. Consequently, you do not lose the remainder of the period, nor are you required to pay the registration fee to Punktum dk again for that same period.
While the price for the .dk domain name itself is fixed, the costs for web hosting and other services may vary from one provider to another. Following the transition, you will make payments to the provider in accordance with their specific payment terms.
