Customer service

If you no longer have a role associated with your user ID (e.g. registrant, proxy or billing contact) and owe Punktum dk no money, your user ID will automatically be deleted after 45 days.

For a start, ask whether your financial department has an administrator MitID that you can use. They have to report to SKAT with NemID, so they might have it.

If no one in the company has MitID, you can create an administrator NemID(Danish only).

If your domain names are registered to a discontinued CVR number, you can find the relevant guidance below. 

Registrant with a Danish CVR number

If your domain name is registered to a discontinued company/CVR number, the domain must be transferred to an active company or an individual. 

If you have previously completed an ID check with MitID, you can log in to our self-service portal and initiate the transfer. 

You can also log in with your user ID and password. You can follow our transfer guide here.  

If you do not have your user ID and password, you can request a "Forgot password" at the login window "Log in with user ID" here.

If this is not possible, you can contact us here. 

Name server administrator with a Danish CVR number

Please contact our customer service for instructions on how to transfer to valid contact information. You can write to our customer service here. You can write to our customer service here. 

Role as payer or proxy with a Danish CVR number 

Please contact the domain registrant to change/remove the role as payer or proxy.

Holder of a waiting list position with a Danish CVR number

You cannot update your contact information, and the waiting list position cannot be transferred. Please create a new waiting list position with an active CVR number and cancel the old waiting list position through your login. 

If your MitID is linked to several user IDs, you can access them all at once by logging in to our self-service portal with your MitID.

Once you are logged in, you can switch between the user-IDs that you want to manage.

If you are logged in via computer, you can switch between your user-IDs by clicking on the small arrow in the top right corner of the screen, which will appear next to your user-ID.

If you are logged in on your mobile, you must click directly on your user-ID in the top left corner.

If a .dk domain is registered to a deceased person, it can only be administrated by the heir of the deceased, who can choose to transfer or cancel the registration.

In this case, we ask the heir to submit a probate certificate. If there are several heirs, powers of attorney from other heirs must be forwarded.

As well as the information in the probate court certificate, we also need the email address of the heir who is to take over the right to the domain name.

The documentation can be submitted to us on https://punktum.dk/en/customer-service

Once the correct documentation has been received, we will insert the person's email address as contact for the domain name. In this way, the heir can access the administration of the domain name on our self-service portal, where the domain must be terminated or transferred.

Registrant

Once you have registered a .dk domain name, you are the registrant of the domain name. It is you who entered into the agreement with us, and you therefore have the right to use it. This includes an annual fee to keep the user-rights. As a registrant, you can make all corrections regarding the domain name on our online self-service.

Proxy

The registrant may authorize another person or company to perform actions regarding the domain name. This role is called proxy and will be assigned a separate user ID.

The proxy can handle the following: Changing name servers, DNSSEC, creating nameservers on the domain name, changing the registration period for a domain name and change the payer role.

Some actions initiated by the agent must be approved by the registrant. This applies, for example, to transfer or termination of the domain name.

Billing contact

The registrant may pass on the payment of the domain name to another person or company. This role is called billing contact and will be assigned a separate user ID.

The billing contact cannot perform actions other than paying for the domain name.

The registrant can manage and register roles via login to our self-service under "Domain names".

If your domain name is registrar managed, you cannot administrate roles. You can read more about registrar management here.

Through a contact form in our WHOIS database, you may request to be contacted by the registrant, the proxy or the name server manager of a domain name.

Do the following:

1. Enter the desired domain name in WHOIS
2. State in the contact form whether you want contact with the registrant, proxy or name server manager
3. Enter your email address.

Punktum dk now sends your contact information to the registrant, proxy or name server manager to the email address they have specified. Then they must initiate the contact with you.

We solely sends the email. We do no further if there are problems with the email address of the registrant, proxy or name server manager.

There are several reasons why you may experience problems logging in with MitID.

• You may experience errors when logging in with MitID if you have a private MitID with a MitID Erhverv attached, and this is not set up correctly. You can check your setup by contacting MitID support here. Read here for more information about MitID Erhverv.
• If you have chosen the wrong MitID, login will fail. This could be, for example, if you use your private MitID but have chosen to log in as your company or vice versa.

If your domain name is registered under a CVR number with a P-number, then you must ensure that the administrator for the registered MitID has signed for you to be registered as a user on MitID Erhverv, or has ordered a user certificate for you.

Instructions for connecting to MitID Erhverv:

1.      Go to https://mitid-erhverv.dk/tilslutning/
2.      Go down the page, select "Start connection" and follow the instructions on the page.
3.      Accept terms.
4.      Set up the connection as an administrator.
5.      You must then complete the setup, where you must confirm that you want to use your private MitID for business validation.

Note that if you have several CVR numbers associated with your MitID, the connection must be accepted per CVR.

You can subsequently log in to our self-service and validate with MitID Erhverv.

If you need further guidance, please contact MitID Erhverv on +45 33 98 00 20.

No. The GDPR requires that a data processing agreement be concluded between a data controller and its data processor(s). Punktum dk, however, is not a data processor for registrants, but a data controller.

A data controller determines the purpose of the processing of personal data - and the means used for the processing.

A data processor processes personal data on behalf of - and under instructions from - the data controller.

The roles are described in detail in the Danish Data Protection Agency's general guidance on the personal data regulation and in more detail in a specific guide on the subject. The documents are in Danish.

Punktum dk processes registrants' personal data, but we also determines the purpose of the processing (primarily establishment and maintenance of the customer relationship) and the means of processing (Punktum dk's IT systems). Thus, Punktum dk is the data controller for its registrant's personal data, and therefore the legislation does not require a data processing agreement.

If you do not have your password, you can click "Forgot password" and have a temporary password sent to your registered e-mail address.

Remember that you can also log in with your MitID if you have previously connected it with your profile.

If you have not previously connected a MitID, and you cannot receive login information on your current contact email with us, then do the following:

As a company:
You need to make sure that the e-mail address you have provided in the CVR register is updated to an active e-mail to which we can send login information. We must be able to see the e-mail address by public posting on CVR under "Extended company information" at https://datacvr.virk.dk/
Afterwards you must call us and inform us that you have updated your e-mail address.

As a private registrant:
You must call our customer service (33 64 60 60) from your specified contact number and have the contact email updated.
 
If none of the above is an option, you can read more here