Customer service

We have been made aware that the provider CloudNordic (Azerocloud) has been affected by a breakdown.

It has therefore been necessary for our registrants to find another provider for DNS.

This requires the registrant to change name servers via our self-service.

For instructions on changing name servers, you can follow our guide here

How to log in:

Remember that you can log in with your MitID if you have previously connected it with your profile.

If you have not previously connected a MitID, and you cannot receive login information on your current contact email with us, then do the following:

As a company:
You need to make sure that the e-mail address you have provided in the CVR register is updated to an active e-mail to which we can send login information. We must be able to see the e-mail address by public posting on CVR under "Extended company information" at https://datacvr.virk.dk/
Afterwards you must call us and inform us that you have updated your e-mail address.

As a private registrant:
You must call our customer service (33 64 60 60) from your specified contact number and have the contact email updated.
 
If none of the above is an option, we must ask you to send a written inquiry in order to validate your information. You can write to us here.

For more information about the situation at CloudNordic.

From 31 October 2023, it will no longer be possible to use NemID.

You must therefore ensure that you have added MitID to your login at Punktum dk, which you can do in our self-service.

Here you must log in with your MitID, after which you will be asked to enter your user ID and password. Then follow the on-screen wizard to associate your MitID.

If you experience problems logging in, you can read more here

For more information about processing NemID, you can read more here

Punktum dk cannot decide about who has the right to a domain name - not even if you have copyright to the domain name.

If you believe that you have the right to register the domain name, you can complain to the Complaints Board for Domain Names. The board can decide who has the most right to the domain name in question.

You will find the Complaints Board's contact information here.

On the Complaints Board's website, you can read more about how to submit a complaint to the board.

You can always try to come to an agreement with the existing registrant to have the domain name transferred to you. If the registrant's contact information is not publicly available, you can notify the registrant that you wish to get in touch with him/her via the "contact" icon when you look up the domain name in the WHOIS database.

This is a guide on how to change  the default registration settings when ordering a .dk domain name.​

You can choose between two settings Registrar or Registrant managed and auto-renewal or auto-expire.

Registrar or Registrant managed

Registrar management, the domain name is managed by and through you.​
Registrant management, the domain name is managed by the registrant through Punktum dk.​

Auto-renewal or Auto-expire

Auto-renewal, the domain name is renewed automatically at expiration.​
Auto-expire, the domain name need to be extended manually before expiration, to avoid suspension. ​​

In order to change the settings the user/users in the registrar portal must have the role Administrator​.

Follow the instructions below:

1. Log on to the registrar portal 

2. Click on ADMINISTRATION 

3. Under ADMINISTRATION you choose Contact information.

4. At the bottom of the next page you will see the option box Registration settings. Click on Edit​

5. Here you have the option to change the Registration settings.​

​

Registrant management means that you yourself are responsible for the management of your .dk domain name.

This means that you must ensure that:

• pay period fee to Punktum dk
• keep your contact information up to date
• change name servers and terminate the domain name if you need to
• transfer the domain name if you need to

We do not charge extra for registrant management.

Prices

When you manage your .dk domain yourself with us, our prices and fees apply to you. You can see all our prices here.

If you do not have access to the email address or phone number listed on your profile, we ask you to contact us to validate your information through an ID check.

You must contact us via our contact form.

Here we ask for the documentation listed below to confirm your affiliation to the .dk domain name.

Please note: If you have access to the registered phone number as a private customer or sole proprietorship, you can call customer service on 33 64 60 60 and change the email on your profile.

Are you a private customer?

If your .dk domain name is registered to you privately, you will be asked to send the following documentation:

1. Photo ID (e.g. passport or driver's license)

2. A recently taken picture of yourself (a selfie)

3. A utility bill with your name and address on it. This could. be for gas, water, electricity, heating, or your telephone company. We also approve documentation sent from your bank or insurance company. The documentation has to be no older than 3 months.

Are you a business customer?

If your .dk domain name is registered to a CVR/VAT number, you will be asked to send the following documentation:

Please note that if you have Danish CVR number, then you can apply an e-mail address in the CVR registry under the companies “Extended business information” and call us on +45 33 64 60 60 to update the e-mail address.

1. A utility bill with the company's name and address on it. This could. be for gas, water, electricity, heating, or your telephone company. We also approve documentation sent from your bank or insurance company. The documentation has to be no older than 3 months.

2. Two documents from two different public authorities. This could be a document from tax and a registration certificate.

Is your domain name registrar managed?

If your domain name is registrar managed, you must instead contact your registrar to update your information at Punktum dk.

You can read more about registrar management here.

Punktum dk acts as a directory on the Internet for .dk domain names. When you type a .dk domain name into your browser, Punktum dk directs you to the right web server.

Thus, Punktum dk has no influence on the content of a website. Punktum dk neither transmits nor stores the content of a website. Content on websites is located on the web hosting company's server.

Punktum dk can intervene if it is a Danish domain name. If it is a website that ends in, e.g. .com, .net or .org, Punktum dk cannot do anything.

You can find information about the registrant by looking up the domain name in the public WHOIS database on Punktum dk's website. Enter the domain name in "search .dk domain name" on the front page of the website.

You can request the information that is not publicly available by contacting Punktum dk via the support form, or via Punktum dk's website, use the category "More information ”, then “Disclosure of information” and “Information to authorities”. We will then look at your request,

If you are experiencing issues with your e-mail address or website, it may be due to one of the following reasons. 

Missing payment with Punktum dk

If we have not received payment for the renewal of your .dk domain name, the domain will be suspended by us. If your domain name is suspended and you have an email or a website that includes the domain, it will no longer work. 
You can restore your domain name by logging into our online self-service portal. You can follow our instructions by clicking here. 

Missing validation 

At Punktum dk, as the registrant, you are required to complete an ID verification when you  activate your domain.  
We do this to ensure accurate information and secure your right to use the domain. 

If the ID verification is not completed within the given deadline, the domain will be suspended and deleted 30 days thereafter. 
The domain will be automatically restored/activated once you log in to the self-service portal. 

Setup with your DNS provider 

When you hold the right to use a domain name, you are a customer at Punktum dk. You also have a registration with your provider, who handles your hosting (setting up e-mail or website). 
It is therefore necessary that your setup with the provider is correctly configured. They may have deactivated the domain due to a lack of maintenance, such as payment and updating contact information. It is therefore important to maintain both agreements. If the problem is with the provider, you need to contact your provider to have the domain restored. 

The Internet works in an interaction between several technical intermediaries, each of which provides a unique service that enables the Internet user to view a website.

In connection with illegal content on the web, the primary players are:

• The person who posted the content
• The web hosting company
• The Internet service provider (the ISP, often a telecommunications company)
• The domain hosting company / The name server responsible
• Domain administrator (Punktum dk)