Notice of non-payment

You will receive a notice from Punktum dk if an invoice for your .dk domain name has not been paid. The notice is sent both to the registrant and to the person or company registered as the payer. This means that, as the registrant, you may receive a notice even if the original invoice was sent to someone else.

Why have I received a notice?

You have received a notice because an invoice for your .dk domain name was not paid by the payment deadline.

This may be because the invoice was overlooked, ended up in a spam filter or was sent to another person or company registered as the payer for the .dk domain name.

The notice is sent to both the registrant and the payer so that the registrant has an opportunity to take action before the .dk domain name is suspended.

Why haven’t I received the invoice?

The registrant and the payer for a .dk domain name are not always the same person or company.

The invoice is sent only to the person or company registered as the payer. If someone else is registered as the payer for your .dk domain name, you may not have received the original invoice.

If the invoice is not paid, the notice is sent to both the registrant and the payer. As the registrant, you are therefore informed that payment is outstanding even if you are not the payer.

See who is registered as the payer

In Punktum dk’s self-service portal, you can see the payer’s name, address, email address and phone number:

Log in to Punktum dk’s self-service portal.
Select Domain names.
Select the relevant domain name.
See who is registered as the payer.

How to pay after receiving a notice

If you are registered as the payer, you must pay the invoice using the payment details provided on the invoice.

If another person or company is registered as the payer, that payer is responsible for making the payment. As the registrant, you receive the notice to inform you that the invoice has not been paid, but the notice does not contain the necessary payment details.

Automatic payment applies to future invoices

If you want to avoid paying future invoices manually, you can set up automatic payment in the self-service portal.

You must be logged in as the payer to set up automatic payment for the .dk domain name. You can choose between Betalingsservice and automatic card payments.

Automatic payment only applies to future invoices. An invoice that has already been issued, or for which you have already received a notice, must therefore be paid separately.

How to change the payer

An issued invoice must be paid before the payer for the .dk domain name can be changed or removed.

If you are the registrant, you can do the following once the invoice has been paid:

Log in to Punktum dk’s self-service portal.
Select Domain names.
Select the relevant domain name.
Remove the person or company registered as the payer.

When the other payer is removed, you will automatically be registered as the payer.

What happens if the invoice is not paid by the deadline?

If payment is not received by the deadline stated in the notice, the .dk domain name will be suspended.

The .dk domain name will remain suspended for 30 days. During this period, it is still possible to pay the outstanding amount and restore the .dk domain name. A restoration fee will be charged.

If payment is not made within the 30-day period, Punktum dk will terminate the registration of the .dk domain name.