Customer Service

There are several reasons why you may experience problems logging in with MitID.

• You may experience errors when logging in with MitID if you have a private MitID with a MitID Erhverv attached, and this is not set up correctly. You can check your setup by contacting MitID support here. Read here for more information about MitID Erhverv.
• If you have chosen the wrong MitID, login will fail. This could be, for example, if you use your private MitID but have chosen to log in as your company or vice versa.
• You might receive an error with the code MI000. This means that there is an error in the CPR number. 
• You can receive error code MI004. This means that you have tried to sign in with MitID business, but have used your private MitID.

If your domain name is registered under a CVR number with a P-number, then you must ensure that the administrator for the registered MitID has signed for you to be registered as a user on MitID Erhverv, or has ordered a user certificate for you.

Instructions for connecting to MitID Erhverv:

1.      Go to https://mitid-erhverv.dk/tilslutning/
2.      Go down the page, select "Start connection" and follow the instructions on the page.
3.      Accept terms.
4.      Set up the connection as an administrator.
5.      You must then complete the setup, where you must confirm that you want to use your private MitID for business validation.

Note that if you have several CVR numbers associated with your MitID, the connection must be accepted per CVR.

You can subsequently log in to our self-service and validate with MitID Erhverv.

If you need further guidance, please contact MitID Erhverv on +45 33 98 00 20.

From 31 October 2023, it will no longer be possible to use NemID.

You must therefore ensure that you have added MitID to your login at Punktum dk, which you can do in our self-service.

Here you must log in with your MitID, after which you will be asked to enter your user ID and password. Then follow the on-screen wizard to associate your MitID.

If you experience problems logging in, you can read more here

For more information about processing NemID, you can read more here

ID check is a process in which we verify the contact information and identity of a registrant.

Registrants residing in Denmark must log in to our self-service portal using MitID and then enter their CPR or CVR number.

Please read the complete procedure for ID check of new registrants and the complete procedure for existing registrants.

For registrants with an address outside of Denmark, we perform a risk assessment of the contact information provided in a domain name application. We assess the probability that the contact information is incorrect, and thereby the risk that the domain name application may be associated with cybercrime. A registrant may be asked to submit documentation verifying that the address and identity provided are correct.

For a complete explanation of this procedure, click here.

If you reside in Denmark, you log in to our self-service portal, link your MitID to the account and then provide your CVR or CPR number. Please read the complete procedure for ID check of new registrants and the complete procedure for existing registrants.

If you reside outside of Denmark, you will only have to complete the ID check if requested by Punktum dk. If you are asked to complete the ID check, you must prove your address and identity by uploading various documents bearing your name and address.

For a complete explanation of this procedure, click here.

We check the identity to ensure, that we have the correct identity and correct contact information for the registrants of .dk domains. We do this to prevent improper use of the registrant’s name in connection with cybercrime.