Customer Service

The word “registrar” means an approved company that mediates the registration of a .dk domain name for you. The registrar is typically also responsible for hosting your website and email. The registrar may choose to offer “registrar management”, where they handle all the administrative aspects of your .dk domain name directly at Punktum dk on your behalf. 

What does it mean to be a registrar managed? 

Punktum dk will not designate specific registrars for you as a registrant to choose. However, we can refer to all registrants who have an agreement with Punktum dk and who support registrar management.

Se the registrar list here.

After July 1, 2026, there will be an option in our self-service solution to choose a registrar

• The information about the registrars will be based on the information that the registrars themselves have provided
• When you must choose a registrar, the registrar that currently hosts your .dk domain name(s) will be highlighted

When your .dk domain name is transferred to the administration by a registrar, you will be informed of the process in the agreement you have with your chosen registrar. It will still require the registrar to receive active acceptance from you in order for it to be administered by the registrar. 

You will still be able to retrieve an authorization code via our self-service portal so that you can transfer your .dk-domain name.

To register a .dk domain name, it will be required that the domain is managed through a registrar as of July 1, 2028. 

If you register a new .dk domain name on or after July 1, 2026, it must also be registrar-managed. 

If you have not transferred the management of your .dk domain to a registrar by the time we approach July 1, 2028, you will be notified of any potential consequences or requirements.  

Today, most registrants receive two separate invoices – one from Punktum dk for the .dk domain name and one from the registrar for services such as web hosting or other related services. For many, receiving two invoices related to the same domain can be confusing. 

This is why it makes sense for the registrant to have direct contact with the registrar for all matters related to their .dk domain name. 

With the transition to the new model, the registrant will only need to deal with one party going forward – the registrar. 

As a registrant, you can always contact Punktum dk if you find yourself in a situation where you are unable to transfer your domain to another registrar. 

All registrars are bound by their agreement with Punktum dk to allow such transfers and are obligated to provide you with the necessary authorization code. 

If you are dissatisfied with how a registrar has handled your case, you can file a complaint with the Complaints Board for Domain Names

Existing .dk domain names with a long subscription period will not be affected when the transition period begins on July 1, 2026.  

All registrants must choose a registrar – even if they have .dk domain names that have been paid for more than one year in advance. Punktum dk will ensure that all domain names with a remaining validity of more than one year will remain active for the entire prepaid period, at the price already paid.  

However, it will no longer be possible to renew a domain for a new “multi-year” period. For example, if you currently have a five-year or ten-year .dk domain name, it will remain valid for the full duration of that period.  

After that, renewals will be invoiced on a yearly basis.

The base price for a .dk domain will remain DKK 72.50 and will continue to follow the price index.

However, registrars may charge an administrative fee or other additional fees, which Punktum dk does not control. Whether the overall price becomes higher depends on the individual registrar. 

In some cases, the total price for a .dk domain may actually be lower than Punktum dk’s standard price – it is up to each registrar to set their own pricing. 

Therefore, it’s important to choose the registrar that best suits your needs. 

No, there are no fees charged by Punktum dk for transferring a domain name to registrar management. 

How the transfer of your .dk domain name(s) takes place depends on the registrar you choose. 

You will still be able to obtain an authorization code through the self-service portal to transfer your .dk domain. 

You can easily generate an authorization code (AuthID/EPP code) via our self-service, which you can then pass on to your provider or retailer.

Here's how:

Step 1

Press the 3 lines in the top right corner.

Step 2

Then click “Log in” at the very bottom of the page https://self-service.punktum.dk/:

You can now log in to our self-service under the "user ID" tab.

Or the tab "MitID | Email" further down:

Step 3

Once you are logged in, you should land on the “Domain Names” page.

If not, start by pressing “MENU” in the top right corner:

Step 4

And then select “DOMAIN NAMES”

Scroll down until you see the domain and the “Select box”.

And then select “Change to registrar management”

Step 5

Once you have selected “Change to registrar management” in Step 3, you will be taken to one of two pages about switching to a registrar.

In many cases, the registrar you already use for services such as domain hosting and/or website hosting will be displayed.

1. You will often be taken to the page shown below, where your current registrar’s details have already been filled in. If this is not the page you see, you will see the alternative page instead.

To use the existing registrar, tick “Yes, I understand that...” and click “Complete transfer to registrar.”

To choose a different registrar from the one displayed, select one from the registrar list further down the page.

2. In other cases, you will be taken to a different page where you must generate an Auth ID code and provide it to the registrar.

   Once you have selected “Change to registrar management” in Step 3, you will be taken to a page where you can generate the code.

Then tap the "GENERATE CODE" button

An authorization code/transfer code is now generated which can be given to the registrar/webhost:

The code is valid for 14 days. If it is not used, the registrant can always log in to Punktum dk's self-service and generate a new code.