Customer Service

If you have name and address protection, your personal data will not be publicly accessible. However, if you have an agreement with a third party, e.g. if you have appointed a proxy or billing contact to assist with managing and paying for your domain name, these third parties will be able to view your information.

However, this requires that they log in to our self-service portal with their user ID and password, or with their MitID if they have linked MitID to their user ID. If you have opted to have your domain name handled by a registrar, i.e. covered by registrar management, your registrar can also view your personal data.

In addition, Punktum dk discloses personal data to third parties who are entitled to receive such data under Danish legislation. This also applies to individuals whose name and address have protected status in the CPR register.

You can read more about our disclosure of personal data in Punktum dk’s privacy policy.

If you want to exercise a registered person’s “right to be forgotten” under the General Data Protection Regulation, please request this using the contact form available below.

We automatically deletes personal data display and user account access once you are no longer a customer.

However, Punktum dk is required to continue processing certain information about you, e.g. pursuant to the Danish Bookkeeping Act. Some personal data cannot therefore be deleted until this obligation expires.

You can read more about our processing of personal data in Punkum dk’s privacy policy.

You must contact the Danish National Register of Persons (Folkeregistret) and apply for name and address protection in the register of persons. Once you have name and address protection, you will also be hidden in the whois database.

Read more about name and address protection at borger.dk.

If you believe Punktum is processing incorrect personal data about you and you wish to exercise your right under the General Data Protection Regulation to have your personal data rectified, please request this by using the contact form available below.

If you are a registrant of a .dk domain name, you are personally required to ensure that your contact information is correct. You can update your contact information on the self-service portal on our website.

If you would like access to Punktum dk’s processing of your personal data, you should send a request using the contact form available below.

We must ensure that information is only released to those entitled to receive it. Accordingly, you may be required to complete our ID check before receiving the requested information.