Customer Service

Find help and answers to questions about your .dk domain name. Here, you can contact customer service and find guidance on registrar management, rules, and documents.

Self service

Log in to the self-service portal to view your .dk domain names and details.

Log in to the self-service portal

Questions about your invoice?

Find help regarding your invoice and payment for your .dk domain name.

Get help with invoicing

Help with ID verification

Get guidance on completing the ID check for your .dk domain name.

Get help with ID verification

Is your domain name suspended?

Read about suspension and how to get your .dk domain name restored.

Read about suspension

Choose a registrar for your .dk domain name

Going forward, your .dk domain name must be managed by a registrar. If you haven’t chosen one yet, this guide will help you through the transition, step by step.

See how to choose a registrar
Find forhanlder til dit .dk-domænenavn

Registrar management means that your registrar handles all administrative matters regarding your .dk domain name. You therefore only need to contact one place for support regarding your .dk domain - namely your registrar.

The registrar is responsible for, for example:

  • paying period fees
  • changing name servers
  • updating contact information
  • terminating domain names on your behalf at Punktum dk.
  • The price for registrar management will vary from registrar to registrar.

Log in to our self-service if you want to see if you are registrar managed and who your registrar is.

The right to the domain

Even if you are registrar managed, you still have full rights to your .dk domain name. You have an agreement on the right to use the domain name with Punktum dk, and you will be able to switch to being able to manage your .dk domain name yourself at any time.

Therefore, you are asked to accept our terms of use and go through our ID check when you purchase the .dk domain from your registrar.

You can find a list of all registrars here. 

When you want to buy your chosen .dk domain name, you must do so through a registrar. 

You can always check whether the domain you want is available on our website here: https://www.punktum.dk/en/search-dk-domain  

A registrar is a company that handles the registration of your .dk domain name. 

Many registrars also offer a setup of your email address or website if you want to use your .dk domain name for this purpose. 

You can read more about registrar management here.

A registrar is a company that reports the registration of a domain name to Punktum dk.

To become an approved registrar, a company must be approved by Punktum dk and ensure name service for the domain name on at least two name servers.

Yes, some providers offer this service.

Your provider can request to be the payer of your .dk domain name, when the first registration period expires, and the domain name must be renewed (typically after one year). When your provider is the payer, you will not receive an invoice from Punktum dk.

Need help?

Didn't find the answer to your question? Contact customer service, and we will help you further.

Contact customer service
Kontakt kundeservice global

Customer service is open

Monday 09:00 - 16:00
Tuesday 09:00 - 16:00
Wednesday Closed
Thursday 09:00 - 16:00
Friday 09:00 - 13:00

If you need help or have questions, please contact us, and we will get back to you as fast as possible. 

Other contact options

You can also get in touch calling us +45 33 64 60 60, alternatively we can call you back as soon as we are available again.

Customer service is closed

Monday 09:00 - 16:00
Tuesday 09:00 - 16:00
Wednesday Closed
Thursday 09:00 - 16:00
Friday 09:00 - 13:00

If you need help or have questions, please contact us, and we will get back to you as fast as possible.