Customer Service

Punktum dk cannot decide about who has the right to a domain name - not even if you have copyright to the domain name.

If you believe that you have the right to register the domain name, you can complain to the Complaints Board for Domain Names. The board can decide who has the most right to the domain name in question.

You will find the Complaints Board's contact information here.

On the Complaints Board's website, you can read more about how to submit a complaint to the board.

You can always try to come to an agreement with the existing registrant to have the domain name transferred to you. If the registrant's contact information is not publicly available, you can notify the registrant that you wish to get in touch with him/her via the "contact" icon when you look up the domain name in the WHOIS database.

There are three specific situations regarding the use of a .dk domain name in which Punktum dk is entitled to take a domain name away from a registrant under the Terms and conditions for the right to use a .dk domain name.

They are: 

1. Typosquatting 
2. In the event of a clear risk of economic crime 
3. In the event of clearly illegal actions that violate significant security or public interests.

In all three situations, a number of conditions must be fully met before Punktum dk is entitled to intervene in the way in which a domain name is being used.

You can find more detailed information here.

The nature of the complaint determines where you can complain about the content of a website. 

• If a website is being used for fraud or other forms of crime, you must report the site to the police. Click here to see how to file a report on the website of the Danish police.  
• There are three specific situations in which the Terms and conditions for the right to use a .dk-domain name authorise Punktum dk to take a domain name away from the registrant on the basis of how the domain name is used. They are 1. Typosquatting, 2. In the event of a clear risk of economic crime or phishing/malware, and 3. In the event of clearly illegal actions that violate significant security or public interests. You can find more detailed information about this here and about how to send a complaint to us.
• A complaint about use of a .dk domain name for Domain Name Warehousing or use inconsistent with Good Domain Name Practice may be brought before the Danish Complaints Board for Domain Names. Read more about the Complaints Board at www.domaeneklager.dk.
• You can always choose to bring a dispute about website content before the ordinary courts.

You can find more detailed information about your rights of appeal here.

The police are the right authority to investigate online criminal offences such as fraud. This also applies to cases of abuse of personal data on a website and cases of infringement of intellectual property rights, e.g. sale of counterfeit goods.

You can read more about reporting criminal offences and filing a report on the website of the Danish police.

If you have experienced typosquatting, you can complain to Punktum dk. Typosquatting refers to the use of a domain name to create confusion with another, almost identical domain name and to redirect users to a completely different website from the one they wanted.

These may be domain names that exploit the fact that users make typographical errors or misspell and interchange words.

A number of conditions must all be met before Punktum dk can do anything about a .dk domain name because of typosquatting. You can find more information about typosquatting and the conditions that must be met here.

There are three specific situations in which Punktum dk is authorised to take a domain name away from a registrant because of use of the domain name. These cases are described in section 9 of the Terms and conditions for the right to use a .dk domain name.

They are 1. Typosquatting, 2. A clear risk of economic crime or phishing/malware, or 3. Clearly illegal actions that violate significant security or public interests.

In all three situations, a number of conditions must be fully met before we are entitled to do anything about a domain name. You can find more detailed information here and read about how to send a complaint to Punktum dk.

Complaints Board for Domain Names

The Danish Complaints Board for Domain Names handles cases where two parties are in dispute about who has most right to a .dk domain name. This means, for example, that you can complain to the Complaints Board if someone has registered a domain name that infringes your name or trademark rights. You can also complain to the Complaints Board for Domain Names if you think a domain name is being used for Domain Name Warehousing or contrary to Good Domain Name Practice.

Furthermore, you can file an appeal with the Complaints Board for Domain Names against decisions made by us.

You can find further complaints guidance and more detailed information here.

The police

The police is the right authority to investigate criminal offences such as fraud or other IT-related crime. This means you must report the offence to the police. You will find further details about how to file a report with the police on the website of the Danish police.

Yes, you should complain to the Danish Complaints Board for Domain Names, which is authorised to handle this type of case under the Danish Domain Names Act.

Find further details here about how to file a complaint with the Complaints Board for Domain Names.

In the act, Domain Name Warehousing is described as the practice of registering or maintaining the registration of domain names for the sole purpose of resale or rental.