Customer Service

Through a contact form in our WHOIS database, you may request to be contacted by the registrant, the proxy or the name server manager of a domain name.

Do the following:

1. Enter the desired domain name in WHOIS
2. State in the contact form whether you want contact with the registrant, proxy or name server manager
3. Enter your email address.

Punktum dk now sends your contact information to the registrant, proxy or name server manager to the email address they have specified. Then they must initiate the contact with you.

We solely sends the email. We do no further if there are problems with the email address of the registrant, proxy or name server manager.

No. The GDPR requires that a data processing agreement be concluded between a data controller and its data processor(s). Punktum dk, however, is not a data processor for registrants, but a data controller.

A data controller determines the purpose of the processing of personal data - and the means used for the processing.

A data processor processes personal data on behalf of - and under instructions from - the data controller.

The roles are described in detail in here.

Punktum dk processes registrants' personal data, but we also determines the purpose of the processing (primarily establishment and maintenance of the customer relationship) and the means of processing (Punktum dk's IT systems). Thus, Punktum dk is the data controller for its registrant's personal data, and therefore the legislation does not require a data processing agreement.

Registrant management means that you yourself are responsible for the management of your .dk domain name.

This means that you must ensure that:

• pay period fee to Punktum dk
• keep your contact information up to date
• change name servers and terminate the domain name if you need to
• transfer the domain name if you need to

We do not charge extra for registrant management.

Prices

When you manage your .dk domain yourself with us, our prices and fees apply to you. You can see all our prices here.

If you are experiencing issues with your e-mail address or website, it may be due to one of the following reasons. 

Missing payment with Punktum dk

If we have not received payment for the renewal of your .dk domain name, the domain will be suspended by us. If your domain name is suspended and you have an email or a website that includes the domain, it will no longer work. 
You can restore your domain name by logging into our online self-service portal. You can follow our instructions by clicking here. 

Missing validation 

At Punktum dk, as the registrant, you are required to complete an ID verification when you activate your domain.  
We do this to ensure accurate information and secure your right to use the domain. 

If the ID verification is not completed within the given deadline, the domain will be suspended and deleted 30 days thereafter. 
The domain will be automatically restored/activated once you log in to the self-service portal. 

Setup with your DNS provider 

When you hold the right to use a domain name, you are a customer at Punktum dk. You also have a registration with your provider, who handles your hosting (setting up e-mail or website). 
It is therefore necessary that your setup with the provider is correctly configured. They may have deactivated the domain due to a lack of maintenance, such as payment and updating contact information. It is therefore important to maintain both agreements. If the problem is with the provider, you need to contact your provider to have the domain restored. 

You can easily register a domain name by following these three steps:

1. Check to see if the domain name is available in our whois database.
2. Register the domain name through one of our approved domain name providers. You can see a list of .dk domain name providers.
3. Activate the domain name by entering into the agreement with us concerning the right to use a domain name in our online self-service portal.

The domain name is now ready to use.

It costs DKK 72.50 per year including VAT to have a .dk domain name.

This fee covers the costs of Punktum dk in connection with maintaining a database of all Danish domain names and upholding the Danish part of the internet’s infrastructure (DNS).

Read more about domain name administration.

Read more about DNS.

Punktum dk is the administrator of all Danish domain names.

Our three most important tasks are:

• To maintain a database of all .dk domain names.
• To ensure the reliable operation of the Danish part of DNS.
• Works to strengthen the security on the Internet, so that everyone can have confidence in the .dk-domains.

Punktum dk is a private company owned by the Dansk Internet Forum (DIFO). All Danish domain names are a public resource. The task of administering these domain names is outsourced to Punktum dk and DIFO. Our business does not aim to generate profits for any shareholders. DIFO, on behalf of the Danish internet community, is a guarantee for secure, fair and affordable access to the internet.

If you want a different web hosting provider (nameserver provider), your domain needs to be moved to new nameservers. You should therefore contact your new nameserver provider, where you can change the nameservers in one of the following ways: 

1. The new provider gives you the new nameservers, so you can change them yourself via our self-service portal. In this case, you can follow our guide below. 

2. The new provider makes the change for you, and then you receive a request that you must approve via the self-service portal at Punktum dk. 

3. The new provider asks you to retrieve an authorization code/AUTH-ID code – also known as an EPP code - via our self-service portal. Once logged in, go to the "Domain Names" menu, click directly on your domain name, and then select "Change Nameserver" under the "Manage Authorization Codes" section on the right side. Here you can generate a code that you copy and send to the new provider. 

Instructions for adding new name servers through self-service

Step 1

Find the domain name in the list of your domain names and tap it.

Step 2

Select "Change Name Servers" in the menu on the right under "Manage Domain Name".

Step 3

Enter the name of one of the name servers you wish to switch to. Click on NEXT.

Step 4

Check that the information entered is correct and click CONFIRM.

Are you experiencing an error 

If you experience errors when trying to change nameservers, you can check what the problem is via this page. You need to select "Show options" and enter the nameservers you want to troubleshoot under "Run." After running the test, it will tell you which configuration errors are preventing you from changing nameservers. You can copy the link to the page and send it to your nameserver provider so they can resolve the issue. 

Is your domain registrar managed? 

It is not possible to change nameservers yourself if you are registrar managed. To change providers under registrar management, you must retrieve a code via the self-service portal that you can give to your new provider. Through the self-service portal, select "Change Registrar" next to your domain name. 

You can read more about registrar management by clicking here. 

You can easily register a domain name by following these three steps:

• Check to see if the domain name is available in our whois database.
• Register the domain name through one of our approved domain name providers. You can see a list of .dk domain name providers.
• Activate the domain name by entering into the agreement with us concerning the right to use a domain name in our online self-service portal.

The domain name is now ready to use.

First, you can seek out alternatives to the domain name using abbreviations or hyphens.

Alternatively, you can sign up on the waiting list for your desired domain name. You can do this by finding the name in the whois database.

When the result appears, you will have the option of registering on a waiting list via our online self-service portal.