Customer Service

Existing .dk domain names with a long subscription period will not be affected when the transition period begins on July 1, 2026.  

All registrants must choose a registrar – even if they have .dk domain names that have been paid for more than one year in advance. Punktum dk will ensure that all domain names with a remaining validity of more than one year will remain active for the entire prepaid period, at the price already paid.  

However, it will no longer be possible to renew a domain for a new “multi-year” period. For example, if you currently have a five-year or ten-year .dk domain name, it will remain valid for the full duration of that period.  

After that, renewals will be invoiced on a yearly basis.

The base price for a .dk domain will remain DKK 72.50 and will continue to follow the price index.

However, registrars may charge an administrative fee or other additional fees, which Punktum dk does not control. Whether the overall price becomes higher depends on the individual registrar. 

In some cases, the total price for a .dk domain may actually be lower than Punktum dk’s standard price – it is up to each registrar to set their own pricing. 

Therefore, it’s important to choose the registrar that best suits your needs. 

No, there are no fees charged by Punktum dk for transferring a domain name to registrar management. 

How the transfer of your .dk domain name(s) takes place depends on the registrar you choose. 

You will still be able to obtain an authorization code through the self-service portal to transfer your .dk domain. 

You can easily generate an authorization code (AuthID/EPP code) via our self-service portal, which you can then provide to your registrar. 

Here's how to do it: 

Step 1

Go to self-service.punktum.dk and log on. 
 

Choose a login method: User ID, MitID, or email.

Log in with MitID or your email address.

If you have forgotten your login details or password, get help here.

Step 2

Click the red .dk logo in the top-left corner.

Step 3

Click “Select” under “Manage” on the right, then choose “Change to registrar management.”

Step 4

Once you have selected “Change to registrar management” in Step 3, you will be taken to one of two pages about switching to a registrar.

In many cases, the registrar you already use for services such as domain hosting and/or website hosting will be displayed.

1. You will often be taken to the page shown below, where your current registrar’s details have already been filled in. If this is not the page you see, you will see the alternative page instead.

To use the existing registrar, tick “Yes, I understand that...” and click “Complete transfer to registrar.”

You have now transferred your domain from Punktum dk to your chosen registrar. Repeat this process for all your domains.

To choose a different registrar from the one displayed, select one from the registrar list further down the page.

2. In other cases, you will be taken to a different page where you must generate an Auth ID code and provide it to the registrar.

   Once you have selected “Change to registrar management” in Step 3, you will be taken to a page where you can generate the code.

Click “Generate code.”

Then copy the code and provide it to the registrar that will manage your domain from now on.

Please note that an Auth ID cannot be generated if the domain has been invoiced or locked, for example due to bankruptcy, liquidation, a merger, or the administration of a deceased estate.

If you have questions about the publication of phone numbers in WHOIS for .dk domains, you can find answers to the most common ones in our FAQ below

Why do you publish phone numbers for companies, public institutions, and associations?
As the administrator of the .dk domain, we are obligated under the Danish Domain Names Act to publish the registrant's name, address, and phone number – unless otherwise provided by other legislation.

What information is published?
For registrants who are not private individuals (e.g., companies, associations, and public institutions), the following information is published:
• Name
• Address
• Phone number (unless it is unlisted)

Have you previously hidden phone numbers?
Yes. When the ability to automatically check whether a phone number was unlisted was removed, we chose – as a precaution – to hide all phone numbers, even if they were not unlisted.

What has changed now?
We have reviewed and updated our data, and all phone numbers that are not unlisted with the telecom provider are now once again published in WHOIS.

How do I hide my phone number?

1. Contact your telecom provider and have the number registered as unlisted.

2. Submit documentation of the unlisted status to us.
   Once we have received and verified the documentation, we will hide your phone number in the WHOIS database.

    

Have you experienced that your nameservers or email settings have been changed without your awareness?

If you suspect unauthorized changes, please contact our customer service as soon as possible. You can either use our contact form or call us at +45 33 64 60 60 for direct assistance.

You can easily generate an authorization code (AuthID/EPP code) via our self-service, which you can then pass on to your provider or retailer.

Here's how:

Step 1

Press the 3 lines in the top right corner.

Step 2

Then click “Log in” at the very bottom of the page https://self-service.punktum.dk/:

You can now log in to our self-service under the "user ID" tab.

Or the tab "MitID | Email" further down:

Step 3

Once you are logged in, you should land on the “Domain Names” page.

If not, start by pressing “MENU” in the top right corner:

Step 4

And then select “DOMAIN NAMES”

Scroll down until you see the domain and the “Select box”.

And then select “Change to registrar management”

Step 5

Once you have selected “Change to registrar management” in Step 3, you will be taken to one of two pages about switching to a registrar.

In many cases, the registrar you already use for services such as domain hosting and/or website hosting will be displayed.

1. You will often be taken to the page shown below, where your current registrar’s details have already been filled in. If this is not the page you see, you will see the alternative page instead.

To use the existing registrar, tick “Yes, I understand that...” and click “Complete transfer to registrar.”

To choose a different registrar from the one displayed, select one from the registrar list further down the page.

2. In other cases, you will be taken to a different page where you must generate an Auth ID code and provide it to the registrar.

   Once you have selected “Change to registrar management” in Step 3, you will be taken to a page where you can generate the code.

Then tap the "GENERATE CODE" button

An authorization code/transfer code is now generated which can be given to the registrar/webhost:

The code is valid for 14 days. If it is not used, the registrant can always log in to Punktum dk's self-service and generate a new code.

If you wish to cancel your VID service, this must be done by logging into our self-service:

https://self-service.punktum.dk/

Here you must log in via MitID or user ID and password

1. Tap the red logo at the top of the page on the left
2. Tap your domain name in the middle of the page
3. Go to next page
4. Tap " Cancel VID Service "

You will then receive an e-mail and a link to cancel VID. If your email address is not updated, we will send it as a registered letter to the VID contact.

Customer service will receive information that you want VID service terminated and will contact you by phone to send your code.

You must apply your code to the link provided after you have logged in to our website

You need to choose a registrar because, going forward, .dk domain names must be managed through a registrar and not directly with Punktum dk.

We are changing the model to make it simpler for you to have a .dk domain name. In future, you will only need to contact one place when you need help with your domain name: your registrar.

For many people, it will be natural to choose the registrar they already use for their website, web hosting or other services.

No, your .dk domain name cannot continue to be managed directly by Punktum dk after 30 June 2028.

If your .dk domain name is currently managed by Punktum dk, you must therefore choose a registrar no later than 30 June 2028.

You do not need to do anything right now, but you must choose a registrar before the deadline. Once you have chosen a registrar, they can help you with the next steps.