Customer Service

Find help and answers to questions about your .dk domain name. Here, you can contact customer service and find guidance on registrar management, rules, and documents.

Self service

Log in to the self-service portal to view your .dk domain names and details.

Log in to the self-service portal

Questions about your invoice?

Find help regarding your invoice and payment for your .dk domain name.

Get help with invoicing

Help with ID verification

Get guidance on completing the ID check for your .dk domain name.

Get help with ID verification

Is your domain name suspended?

Read about suspension and how to get your .dk domain name restored.

Read about suspension

Choose a registrar for your .dk domain name

Going forward, your .dk domain name must be managed by a registrar. If you haven’t chosen one yet, this guide will help you through the transition, step by step.

See how to choose a registrar
Find forhanlder til dit .dk-domænenavn

Yes. Fast Track Transfer must be activated in the Registrar Portal. This is where the endpoint that Punktum dk should send the transfer information to is specified, as well as an optional API key if required by the endpoint.

If a registrar does not support Fast Track Transfer, the existing model is used, where the registrant receives and forwards the authorization code manually.

A poll message is a notification in the EPP service’s message queue. It is used to provide information about events relevant to domains, contacts, or name servers in the portfolio.

Poll messages make it possible to follow up on events automatically. Without regular handling, systems may lack up-to-date information about the status of registrations, transfers, verifications, or name server changes.

Poll messages are retrieved using the EPP service’s poll command. Once a message has been retrieved and processed, it must be acknowledged so that it is removed from the message queue.

Poll messages may relate to domain registrations, changes of registrant, domains being added to or removed from the portfolio, contact updates, verification, email delivery, and name server events.

The full Poll Message Reference Guide is available on Punktum dk’s GitHub. It contains the current overview of message types, operations, message text, response data, and examples.

RESTful WHOIS is a REST-based lookup service that returns structured WHOIS data in JSON format. The service can be used for programmatic processing of information about .dk domain names and related data.

Traditional WHOIS returns text-based responses. RESTful WHOIS returns structured data in JSON format, which is easier to use in system integrations, support tools, and automated workflows.

RESTful WHOIS can be used to look up domain names and name servers, among other things. Depending on the lookup, the response may include information about status, dates, DNSSEC, name servers, registrant information, and registrar information.

Need help?

Didn't find the answer to your question? Contact customer service, and we will help you further.

Contact customer service
Kontakt kundeservice global

Customer service is open

Monday 09:00 - 16:00
Tuesday 09:00 - 16:00
Wednesday Closed
Thursday 09:00 - 16:00
Friday 09:00 - 13:00

If you need help or have questions, please contact us, and we will get back to you as fast as possible. 

Other contact options

You can also get in touch calling us +45 33 64 60 60, alternatively we can call you back as soon as we are available again.

Customer service is closed

Monday 09:00 - 16:00
Tuesday 09:00 - 16:00
Wednesday Closed
Thursday 09:00 - 16:00
Friday 09:00 - 13:00

If you need help or have questions, please contact us, and we will get back to you as fast as possible.