Customer Service

Find help and answers to questions about your .dk domain name. Here, you can contact customer service and find guidance on registrar management, rules, and documents.

Self service

Log in to the self-service portal to view your .dk domain names and details.

Log in to the self-service portal

Questions about your invoice?

Find help regarding your invoice and payment for your .dk domain name.

Get help with invoicing

Help with ID verification

Get guidance on completing the ID check for your .dk domain name.

Get help with ID verification

Is your domain name suspended?

Read about suspension and how to get your .dk domain name restored.

Read about suspension

Choose a registrar for your .dk domain name

Going forward, your .dk domain name must be managed by a registrar. If you haven’t chosen one yet, this guide will help you through the transition, step by step.

See how to choose a registrar
Find forhanlder til dit .dk-domænenavn

No, not in the way many people associate with a transfer.

There will be no changes that affect the .dk domain itself, and you do not need to worry about whether your website will continue to work in the future. The change is that, going forward, your .dk domain name must be managed by a registrar instead of directly by Punktum dk.

In other words, you will keep your .dk domain name, but you need to choose which registrar will manage it going forward.

As the registrant, it is up to you to choose which registrar should handle your .dk domain name in the future. 

Punktum.dk cannot recommend one specific registrar over another. You are free to choose the registrar you prefer. For many people, it will be natural to choose the registrar where they already have their website, web hosting, or other services. 

You can find a list of registrars here: 
See the registrar list

No, Punktum dk does not charge a fee to transfer your .dk domain name to management by a registrar.

How the transfer itself takes place depends on the registrar you choose. You can still retrieve an authorisation code in Punktum dk’s self-service, which the registrar will need in order to manage your .dk domain name.

Read more about payment and transferring your .dk domain name

You need to choose which registrar will manage your .dk domain name in the future.

Punktum dk will not automatically transfer you to a specific registrar. This is because the choice of registrar is yours. Once you have chosen a registrar, you must provide them with an authorisation code, which you can generate in our self-service.

You do not need to take any action right now.

From 1 July 2026, Punktum dk will change the way .dk domain names are managed. If your .dk domain name is currently managed by Punktum dk, you will need to choose a registrar between mid-2026 and 30 June 2028 at the latest.

You can, however, choose a registrar now if you would like your domain name to be managed by a registrar before the deadline.

See the list of registrars

Once you have chosen the registrar that will manage your .dk domain name, you need to log in to Punktum dk’s self-service portal and generate an authorisation code/AuthID.

You then provide the code to your chosen registrar. The registrar will help you with the rest of the process.

The authorisation code is valid for 14 days. If it is not used, you can log in and generate a new one.

Get help with the process of transferring your domain name

 

It is correct that the change begins on 1 July 2026.

From that date, new .dk domain names can only be registered through a registrar, and existing domain names that are not already managed by a registrar must begin the process of choosing one.

If you already have a .dk domain name that is currently managed by Punktum dk, you must have chosen a registrar no later than 30 June 2028.

Both dates are therefore correct: the change starts in 2026, and the deadline for existing customers is in 2028.

Punktum dk administers all .dk domain names.

This means that we are responsible for, among other things, the registration of .dk domain names and the IT infrastructure that keeps the .dk domain running.

If your .dk domain name is currently managed directly by Punktum dk, you must transfer it to a registrar no later than 30 June 2028. However, you are welcome to do so now.

As the registrant, you choose a new registrar and transfer your .dk domain name to them.

Your website and domain name will continue as before. The only change is who will help you with your .dk domain name going forward.

When you look up a .dk domain name in our WHOIS database, you will be able to see whether the registrant behind the domain has undergone a data and ID check.

The data and ID check is verified in the following way:

ID verified with electronic ID: When the registrant's identity has been verified with MitID or other equivalent electronic ID.

Registrant approved after a risk assessment: When the registrant's contact information, after an automated review with several current criteria (a "risk engine"), has not given rise to doubt their identity and initiate further checks.

ID verified by submission of documentation: When the registrant's identity has been verified by physical photo documentation (e.g. passport or driver's license) at Punktum dk.

ID checked by registrar: When the registrant's identity, after a check carried out by a dealer either by electronic ID or by physical documentation, is assessed as verified.

Not necessarily. By default, Punktum dk handles all data and ID verification for all registrars. If you have chosen a different validation model, the registrar may be responsible for all or part of the process.

Need help?

Didn't find the answer to your question? Contact customer service, and we will help you further.

Contact customer service
Kontakt kundeservice global

Customer service is open

Monday 09:00 - 16:00
Tuesday 09:00 - 16:00
Wednesday Closed
Thursday 09:00 - 16:00
Friday 09:00 - 13:00

If you need help or have questions, please contact us, and we will get back to you as fast as possible. 

Other contact options

You can also get in touch calling us +45 33 64 60 60, alternatively we can call you back as soon as we are available again.

Customer service is closed

Monday 09:00 - 16:00
Tuesday 09:00 - 16:00
Wednesday Closed
Thursday 09:00 - 16:00
Friday 09:00 - 13:00

If you need help or have questions, please contact us, and we will get back to you as fast as possible.