Customer Service

You can choose between three validation models:

• Punktum dk handles everything: Punktum dk handles communication and validation. The registrar does not need to carry out the verification but can view the status and help the registrant understand the process.
• The registrar verifies new contact creation: When creating a new contact, the registrar can indicate that the registrant has been validated. This requires both the email address and ID to be validated. It is not possible to indicate only one of the two.
• The registrar handles everything: The registrar is responsible for validating registrants in connection with new registrations, updates, etc.

You can change the validation model in the registrar portal. Contact Punktum dk’s registrar team if you are unsure about your current model.

The registrant receives the email from Punktum dk. The email contains a link, instructions and a deadline.

The registrant must follow the link in the email from Punktum dk. ID verification is carried out either via MitID or by submitting documents through AddoSign. Data verification is completed by clicking a confirmation link.

If the deadline is not met, the domain name(s) will be suspended for 30 days. The domain name can be reactivated during the suspension period if the registrant completes the ID verification. If the verification is still not completed during the suspension period, the domain name registration will be cancelled.

All new registrants with a Danish country code must complete ID verification via MitID. The deadline is 30 days.

Registrants with a foreign country code are processed through Punktum dk’s internal risk engine. If ID verification is required, it is carried out by submitting documents, with a deadline of 25 days. If ID verification is not required, the registrant only needs to complete data verification.

Data verification is mandatory for all new registrants. The requirement also applies to existing registrants who register a new domain name without previously having completed data verification.

• The registrant receives an email from Punktum dk with a confirmation link.
• The registrant clicks the link to validate the email address.
• Once the link has been clicked, the data verification is complete.

Punktum dk only verifies that the registrant can receive emails at the address provided.

If the registrant is required to complete both data and ID verification, the registrant only receives a link to ID verification. The data verification is automatically marked as complete when the registrant clicks the ID verification link.

You can see the status in WHOIS search in the registrar portal or via EPP.

Via EPP, the status can be viewed using an info contact command or through poll messages. The status appears in the dkhm:contact_verification extension.

If the registrant is managed by you, you are responsible for updating the contact information.

For Danish registrants, Punktum dk automatically updates the name and address from CPR/CVR, while you update the email address and phone number.

For foreign registrants, you update the address, email address and phone number. The name cannot be updated on an existing contact, but the domain name can be transferred to a new registrant if necessary.

Check the status, explain the next steps and refer the registrant to the email from Punktum dk. Contact Punktum dk’s registrar team if you need help with data and ID verification, validation status or choosing a validation model.

If your .dk domain name is currently handled directly by Punktum dk, your domain and website will continue to work as normal. You can continue to manage and renew your .dk domain name directly with Punktum dk until 30 June 2028. However, renewals can only be made for one year at a time. Before 30 June 2028, you must have chosen a registrar who will handle renewal, payment, and support going forward.