Customer Service

Find help and answers to questions about your .dk domain name. Here, you can contact customer service and find guidance on registrar management, rules, and documents.

Self service

Log in to the self-service portal to view your .dk domain names and details.

Log in to the self-service portal

Questions about your invoice?

Find help regarding your invoice and payment for your .dk domain name.

Get help with invoicing

Help with ID verification

Get guidance on completing the ID check for your .dk domain name.

Get help with ID verification

Is your domain name suspended?

Read about suspension and how to get your .dk domain name restored.

Read about suspension

Choose a registrar for your .dk domain name

Going forward, your .dk domain name must be managed by a registrar. If you haven’t chosen one yet, this guide will help you through the transition, step by step.

See how to choose a registrar
Find forhanlder til dit .dk-domænenavn

From 1 July 2026, you will no longer be able to register new .dk domain names directly with Punktum dk, and you will need to decide what registrar should handle your .dk domain name in the future. 30 June 2028 is the last day by which you must have chosen a new registrar, and it is also the last day on which you can renew your existing .dk domain name directly with Punktum dk. After this date, all renewal, payment and administration must take place through your chosen registrar.

Once you have chosen a registrar, log in to Punktum dk’s self-service portal and generate an authorization code (Auth-ID). You need this code to switch from one registrar to another, or from Punktum dk to a registrar. You then give the code to the registrar, who will handle the transfer for you. The code is valid for 14 days. If it expires, you can simply generate a new one.

No, Punktum dk does not charge a fee to move your .dk domain name to registrar management. 

How the transfer itself takes place depends on the registrar you choose. You can still retrieve an authorization code in Punktum dk’s self-service portal, which the registrar will need in order to move your .dk domain name. 

Learn more about payment and moving your .dk domain name 

If you do not choose a registrar before this date, you will not be able to renew your .dk domain name. This means that you must choose a registrar before you can renew your .dk domain name. In the worst case, the domain name may expire, and your website and email will stop working.

From 1 July 2026, new .dk domain names can only be registered through a registrar — no longer directly with Punktum dk. This means that you must pay for your new .dk domain name directly through the registrar.

Need help?

Didn't find the answer to your question? Contact customer service, and we will help you further.

Contact customer service
Kontakt kundeservice global

Customer service is open

Monday 09:00 - 16:00
Tuesday 09:00 - 16:00
Wednesday Closed
Thursday 09:00 - 16:00
Friday 09:00 - 13:00

If you need help or have questions, please contact us, and we will get back to you as fast as possible. 

Other contact options

You can also get in touch calling us +45 33 64 60 60, alternatively we can call you back as soon as we are available again.

Customer service is closed

Monday 09:00 - 16:00
Tuesday 09:00 - 16:00
Wednesday Closed
Thursday 09:00 - 16:00
Friday 09:00 - 13:00

If you need help or have questions, please contact us, and we will get back to you as fast as possible.