Customer Service

If you need to change details related to your domain name, you can do so through our online self-service.

For example, you can activate the domain, transfer it to a new registrant, cancel it, change name servers, make payments, and update roles associated with your domain name.

You can also use the self-service portal to edit and update your contact information, including your email and address.

Additionally, you can restore a suspended .dk domain name if a payment has been missed. This can even be done anonymously if you have forgotten your login details.

It is also possible to sign up for automatic card payments so your invoices are paid on time.

You can also find more information about DNS security, such as DNSSEC.

You can log in using:

MitID, user ID, or email.

CVR in Bankruptcy 

A .dk domain name that is registered to a bankrupt company can be considered an asset of the bankruptcy estate. The curator must contact Punktum dk to gain access to handle the .dk domain names under the relevant CVR number. 

The curator must send the curator's certificate via our contact form, which you can find here. 

Once we have approved the documentation, we will register the curator's email address as the contact for the domain name, after which the curator can manage the domain name via the self-service on our website. 

Until the domain name is transferred to someone else or cancelled, the curator is designated as the registrant on behalf of the bankruptcy estate. 

If the Bankruptcy Estate Has Been Completed 

If the curator has not submitted a curator's certificate to Punktum dk and the estate has been completed, it is considered that the .dk domain names is not part of the bankruptcy estate and can therefore be administered by the existing registrant. 

Are the Domain Names Under Registrar Management? 

If the domain names are under registrar management, the curator must contact the registrar for access to the administration instead. You can read more about registrar management here. 

If your website or e-mail address is not working, it may be because we have suspended your domain name. The most common reason for doing this is that we have not received payment for the domain name.

You can easily get your website or e-mail address up and working again by restoring the domain name through your login to our online self-service portal.

When you are logged in, you can either go to "Payment and invoices" and pay the invoice under "Open invoices" or you can go to "Domain name" and choose "Restore domain name" on the select button next to your domain.

The restoration fee is DKK 125 per domain name.

If a domain name is not restored within 30 days of the date of suspension, we delete the domain name.

Do you have problems logging in to our self-service? Read more

If you do not pay the domain fee for your domain name (DKK 72.50 per year), we will suspend the domain name. This means that your website or e-mail address will not work because we have taken it out of the .dk zone.

You can easily get your website or e-mail address up and working again by restoring the domain name in our online self-service portal. The restoration fee is DKK 125 per domain name.

A domain name can be suspended for 30 days. If it is not restored within 30 days, we delete the registration of the domain name.

Read more about suspension.

If you want to change the way you receive your invoices etc., you must edit your payment settings.

After you have logged in to the self-service, click on the .dk logo and then on “MY PROFILE”.

Then select "Edit payment settings"

Now you can choose how future invoices etc. are sent to you.

Mobile version

After you have logged in to self-service, click on "MENU" and then on "DOMAIN NAMES".

Tap on “Edit Payment Settings”.

Now you can choose how future invoices etc. are sent to you.

You can find a list of all registrars here. 

When you want to buy your chosen .dk domain name, you must do so through a registrar. 

You can always check whether the domain you want is available on our website here: https://www.punktum.dk/en/search-dk-domain  

A registrar is a company that handles the registration of your .dk domain name. 

Many registrars also offer a setup of your email address or website if you want to use your .dk domain name for this purpose. 

You can read more about registrar management here.

A registrar is a company that reports the registration of a domain name to Punktum dk.

To become an approved registrar, a company must be approved by Punktum dk and ensure name service for the domain name on at least two name servers.

Yes, some providers offer this service.

Your provider can request to be the payer of your .dk domain name, when the first registration period expires, and the domain name must be renewed (typically after one year). When your provider is the payer, you will not receive an invoice from Punktum dk.

No. If you have received an invoice, but subsequently canceled one or more domain names that appear on the invoice, we will send a credit note.

If you have not cancelled all the domain names specified on the invoice, you should deduct the credit note from the invoice and pay the remaining amount.

PLEASE NOTE:You may only deduct the credit note from the invoice whose invoice number is stated on the credit note.

ID check is a process in which we verify the contact information and identity of a registrant.

Registrants residing in Denmark must log in to our self-service portal using MitID and then enter their CPR or CVR number.

Please read the complete procedure for ID check of new registrants and the complete procedure for existing registrants.

For registrants with an address outside of Denmark, we perform a risk assessment of the contact information provided in a domain name application. We assess the probability that the contact information is incorrect, and thereby the risk that the domain name application may be associated with cybercrime. A registrant may be asked to submit documentation verifying that the address and identity provided are correct.

For a complete explanation of this procedure, click here.