Customer Service

Registrar management means that your registrar handles all administrative matters regarding your .dk domain name. You therefore only need to contact one place for support regarding your .dk domain - namely your registrar.

The registrar is responsible for, for example:

• paying period fees
• changing name servers
• updating contact information
• terminating domain names on your behalf at Punktum dk.
• The price for registrar management will vary from registrar to registrar.

Log in to our self-service if you want to see if you are registrar managed and who your registrar is.

The right to the domain

Even if you are registrar managed, you still have full rights to your .dk domain name. You have an agreement on the right to use the domain name with Punktum dk, and you will be able to switch to being able to manage your .dk domain name yourself at any time.

Therefore, you are asked to accept our terms of use and go through our ID check when you purchase the .dk domain from your registrar.

Unfortunately, the payment date of an already issued invoice cannot be changed.

If we have not received payment for your domain name before it expires, the domain name will be suspended.

You can subsequently restore the domain name if we receive payment of the renewal fee and a restore fee within 30 days of the domain name being suspended. This must be paid online with a credit card on our self-service portal.

PLEASE NOTE: If one or more domain names are suspended, a restore fee of DKK 125 is payable per suspended domain name. This fee is payable in addition to the original invoice.

If you want to change the billing contact, you should do so on our self-service portal.

The change will apply from the next invoice issued for the domain name.

Once an invoice has been issued, it is unfortunately not possible to change the billing contact until we have received payment for the invoice already sent.

If the registrant for one or more domain names has passed away, only the deceased's heir can gain access to manage (transfer or delete) the domain name.
To access this, the heir must submit a probate certificate.

If there are more than one heir, a power of attorney must be submitted from them, giving the desired heir the right to administer the right to use the domain name.

This must be submitted via our contact form which can be found here:

Use “My profile” and the subject “Bankruptcy/estate”

It is a requirement to have a permanent residential address if you want to be the registrant of a .dk domain name 

Do you solely have a mailing address? 

If you do not have a permanent residential address but instead have a mailing address, you must be able to provide documentation that you receive mail at that address. 
 

This can be done by submitting documentation to our customer service here. 
The documentation can be a utility bill for e.g., gas, water, electricity, heating, or your phone company. 
 

We also accept documentation sent from your bank or insurance company. The documentation must be no more than 3 months old, and your name and address must be clearly visible. 

Danish citizens can only use .dk domains with MitID validation.

Everyone who has a .dk domain name, who is resident in Denmark, must associate a MitID with their profile on self-service. The process starts automatically when you log in to self-service.

You cannot be exempted from using MitID in Denmark - you can only be exempt from using digital mail and online self-service in public institutions, but since Punktum dk is not a public institution, it does not apply to us.

Read more in our procedure for checking contact information

Validation means that Punktum dk compares the name and address information provided to us with the information listed in the Danish National Register of Persons/Companies.

The name and address information of registrants with a Danish address is validated by checking the above-mentioned registers at the time a domain name is created. This way, we are certain that all contact information for our registrants is accurate.

Once your information is validated, you do not have to update your address information anywhere else than in the Danish National Register of Persons/Companies. However, you must still keep your other contact information, such as your e-mail address, up to date.

If you don't have your login credentials, you can access your self-service account in one of the following ways instead.

Log in with your registered e-mail address

If you don't remember your user ID, you can enter your e-mail address in the user ID field and use the same password.

Forgot your password

If you don't have your password, you can request a new temporary password by selecting "Forgot Password." Here, you can choose to receive the password via email.

Link to your e-mail

You can choose to receive a link via our login page, which will be sent to your email. With this link, you can log directly into our self-service portal.

MitID

If you have previously added MitID to your profile with us, you can log in directly with it.

However, if this is your first time logging in with MitID, you will need to use your user ID and password to connect it to your MitID.

If none of the above options are possible, please contact our customer service at phone number +45 33 64 60 60 or in writing here.

When you register a new .dk domain name, you can inform your registrar about the user ID you already have. If you do not inform the registrar, a new user ID will automatically be created every time you register a new .dk domain name.

If you have several user IDs registered with exactly the same contact details, you can merge these into a single user ID on our self-service portal.

In order to merch your user IDs, you must first ensure that the following requirements are met:

• The profiles must be registered with 100% identical information. This means that the phone number, address and e-mail must be exactly the same on all profiles. You can check all of this under "my profile" when you are logged in to the self-service.
• All invoices must be paid on all profiles.
• The profiles must not be registrar managed by your provider.

Once you have ensured that the information above is corrected, you must do the following:

Step 1. Log in to the profile you want your profiles to be merched on

Step 2. Click on "my profile" inside the self-service

Step 3. Under the menu item "manage profile" click on "Merch user ID"

Is your domain registrar managed?

It is not possible to merch your user-id's yourself if you are registrar managed. You must contact your registrar so they can merch your user-id for you.

You can read more about registrar management here 

You must contact the Danish National Register of Persons (Folkeregistret) and apply for name and address protection in the register of persons. Once you have name and address protection, you will also be hidden in the whois database.

Read more about name and address protection at borger.dk.

Read more about, who can see your information here.