Customer Service

If you do not have access to the email address or phone number listed on your profile, we ask you to contact us to validate your information through an ID check.

You must contact us via our contact form.

Here we ask for the documentation listed below to confirm your affiliation to the .dk domain name.

Please note: If you have access to the registered phone number as a private customer or sole proprietorship, you can call customer service on 33 64 60 60 and change the email on your profile.

Are you a private customer?

If your .dk domain name is registered to you privately, you will be asked to send the following documentation:

1. Photo ID (e.g. passport or driver's license)

2. A recently taken picture of yourself (a selfie)

3. A utility bill with your name and address on it. This could. be for gas, water, electricity, heating, or your telephone company. We also approve documentation sent from your bank or insurance company. The documentation has to be no older than 3 months.

Are you a business customer?

If your .dk domain name is registered to a CVR/VAT number, you will be asked to send the following documentation:

Please note that if you have Danish CVR number, then you can apply an e-mail address in the CVR registry under the companies “Extended business information” and call us on +45 33 64 60 60 to update the e-mail address.

1. A utility bill with the company's name and address on it. This could. be for gas, water, electricity, heating, or your telephone company. We also approve documentation sent from your bank or insurance company. The documentation has to be no older than 3 months.

2. Two documents from two different public authorities. This could be a document from tax and a registration certificate.

Please be aware that the email address provided will be published in the publicly accessible WHOIS database.

Therefore, the email address must not contain any personal information such as names or initials.

If your email address contains personal data, it must be changed via Punktum dk’s self-service portal or at your registrar.

Is your domain name registrar managed?

If your domain name is registrar managed, you must instead contact your registrar to update your information at Punktum dk.

You can read more about registrar management here.

Punktum dk acts as a directory on the Internet for .dk domain names. When you type a .dk domain name into your browser, Punktum dk directs you to the right web server.

Thus, Punktum dk has no influence on the content of a website. Punktum dk neither transmits nor stores the content of a website. Content on websites is located on the web hosting company's server.

Punktum dk can intervene if it is a Danish domain name. If it is a website that ends in, e.g. .com, .net or .org, Punktum dk cannot do anything.

You can find information about the registrant by looking up the domain name in the public WHOIS database on Punktum dk's website. Enter the domain name in "search .dk domain name" on the front page of the website.

You can request the information that is not publicly available by contacting Punktum dk via the support form, or via Punktum dk's website, use the category "More information ”, then “Disclosure of information” and “Information to authorities”. We will then look at your request,

If you are experiencing issues with your e-mail address or website, it may be due to one of the following reasons. 

Missing payment with Punktum dk

If we have not received payment for the renewal of your .dk domain name, the domain will be suspended by us. If your domain name is suspended and you have an email or a website that includes the domain, it will no longer work. 
You can restore your domain name by logging into our online self-service portal. You can follow our instructions by clicking here. 

Missing validation 

At Punktum dk, as the registrant, you are required to complete an ID verification when you activate your domain.  
We do this to ensure accurate information and secure your right to use the domain. 

If the ID verification is not completed within the given deadline, the domain will be suspended and deleted 30 days thereafter. 
The domain will be automatically restored/activated once you log in to the self-service portal. 

Setup with your DNS provider 

When you hold the right to use a domain name, you are a customer at Punktum dk. You also have a registration with your provider, who handles your hosting (setting up e-mail or website). 
It is therefore necessary that your setup with the provider is correctly configured. They may have deactivated the domain due to a lack of maintenance, such as payment and updating contact information. It is therefore important to maintain both agreements. If the problem is with the provider, you need to contact your provider to have the domain restored. 

The Internet works in an interaction between several technical intermediaries, each of which provides a unique service that enables the Internet user to view a website.

In connection with illegal content on the web, the primary players are:

• The person who posted the content
• The web hosting company
• The Internet service provider (the ISP, often a telecommunications company)
• The domain hosting company / The name server responsible
• Domain administrator (Punktum dk)

An order for the seizure of a .dk domain name is implemented by handing the domain name over to the Danish police.

When a domain name is seized, the Danish police can decide which website the domain name must point to or refrain from pointing to a website. At the same time as the registrant can no longer use the domain name to point the internet user to a website, the registrant also loses access to all services under the domain name, including e-mail services. Confiscation of a domain name can therefore also have unintended or disproportionate consequences for the registrant's otherwise legal activities.

The illegal content is still on the Internet and can be accessed directly via the IP address.

The registrant can register a new domain name and have it pointed to the website with the illegal content.

An order to "block" a specific .dk domain name is implemented by Punktum dk by deactivating the domain name and thus deactivating the "directory function". As a result, immediate access to a website is cut off.

However, the illegal content is still on the Internet and can be accessed via the IP address.

While the domain name can no longer point internet users to a website, including subpages, all services under the domain name are closed, including e-mail services. Blocking a domain name can therefore also have unintended or disproportionate consequences for the registrant's otherwise legal activities.

The registrant can register a new domain name and have it pointed to

the website with the illegal content.

When a domain name is seized, the right to use the domain name is transferred to the Danish police. The police become the registrant of the domain name with all associated rights and obligations, including payment to Punktum dk, as long as the domain name is seized.

The former registrant cannot use the domain name and the police decide which website the domain name should point to or refrain from letting it point to a website. The former registrant may also not use other services associated with the domain name, including email addresses.

The illegal content is still on the Internet and can be accessed via the IP address.

You must investigate to whom the warrant should be directed.

The general principle of proportionality means that the least intrusive effective means must be used. A seizure order must therefore be directed against the infringer or technical intermediaries, e.g. the web hosting company or the name server responsible. Only if this is impossible, hopeless, or insufficient, the ruling can be directed against Punktum dk.

The Danish Supreme Court ruled on 23 March 2021 that blocking access to illegal content on a website must be directed against the infringer or other technical intermediaries, e.g. the web hosting company, before an injunction can be directed against Punktum dk. The order can be found here (Danish only).

This is because a deactivation of a domain name is not only important for the website, but also for other services associated with the domain name, e.g. e-mail service, which will no longer be able to be used.

A seizure order should only be directed against Punktum dk when it is difficult to act against the registrant, the web hosting company, or the name server responsible, where they are located outside of Denmark, and it is deemed proportionate to remove both access to the website and the e-mail service.